New MyChart, OpenNotes, Billing Statement Design and Proxy Access

Our new Epic system is up and running! Please read below for updates.


Access to MyChart Has Changed

When we upgraded our system, we moved to a new version of MyChart. Find the new MyChart here. If you have not already done so, we encourage all users to move to our new MyChart.

What does this mean for patients?

  • Your medical records and MyChart account have been moved to the new Epic system.
  • You can log in to MyChart with your current user ID and password here: New MyChart.
  • If you need access to medical records that were in our previous version of MyChart, please contact the PacMed Health Information Management (HIM) department at 206.621.4150 (Monday–Friday, 8 a.m. to 4 p.m. Pacific time).
  • If you have questions or need help with MyChart, please call the MyChart helpdesk at 206.320.4278 (or 877.240.4474 if long distance).

New MyChart user? Old login not working?

If you are new to MyChart or haven't used MyChart since November 2017, you must create a new account.

  1. Check in with the front-desk staff at the clinic where your primary care provider is.
  2. Provide your full Social Security number.
  3. Our staff will provide you with a new activation code to access the MyChart system. Go to the new MyChart and click the blue “New user? Sign up now” button on the right side of the page.
  4. Next, enter the activation code you received from our staff, the last 4 digits of your Social Security number and your date of birth. This will create your account in the new system.

Forget your new MyChart password or username?

Just go to the new MyChart online! Click the Forgot Username or Forgot Password link below the green SIGN IN button.

Back to Top


New MyChart Feature: OpenNotes

Online Access to Provider Notes in Your Medical Record (Chart)

So that you can better understand your health and feel more in control, we will launch the OpenNotes feature in MyChart. Starting June 26, 2018, you will be able to access provider notes from many of your health visits in MyChart.

To Share Feedback or Discuss Your PacMed Medical Record:

If you have feedback to share or want to discuss your medical record, please contact the PacMed Health Information Management (HIM) team at 206.621.4150 or .(JavaScript must be enabled to view this email address)

To Amend Your PacMed Medical Record or Request a Copy:

Please visit our Medical Records page for access to forms and instructions.

Back to Top


New Billing Statement Design

We have a new design for patients’ billing statements. This is part of our upgraded Epic system, and we hope you are finding the new statements easy to use!

When you first receive a bill in the new design, you’ll also get a guide to key features in the billing statement.

  • Charges processed by Epic before November 3, 2017, are in the old design
  • Charges processed on or after November 3 are in the new design.

Billing questions? Give us a call: 206.621.4392

Back to Top


Proxy Access to MyChart

Proxy access means access to another person’s medical information. Proxy access may be requested by:

  • Parents or legal guardians of children under the age of 13
  • Adult children of adults
  • Legal guardians of adults

If you are an adult (18 years and older), you may request another person to be a proxy for your medical records.

The identity of the person requesting proxy access must be confirmed by a Health Information Management (HIM) Specialist prior to activating a proxy account.

Proxy Access to Adult Patients

We are pleased to offer caregivers, legal guardians or specifically authorized adults online access to the medical record of another adult whose medical care they help manage.

For adult patients, the Adult Proxy Access Form (below) must be completed, signed and accompanied by photo identification for both the patient and the person designated as proxy. The proxy must provide proof of guardianship or medical power of attorney. If the adult patient is unable to sign legal documents and does not have either a legal guardian or active medical power of attorney, proxy access cannot be assigned.

Adult Proxy Access Form (PDF)

Proxy Access to Child Patients

We are also pleased to offer parents or legal guardians online access to the medical record of a child under the age of 13.

For pediatric patients, the Child Proxy Access Form (below) must be completed, signed and accompanied by photo identification. If the proxy requestor is not the birth or adoptive parent of the child, legal paperwork proving he/she is the legally recognized caregiver for the child is required.

In accordance with Washington State regulations, proxy access may not be granted for children 13–17 years old.

Child Proxy Access Form (PDF)

Please contact your child’s physician’s clinic for more information.

If you have questions or need assistance with our proxy forms, please contact the PacMed Health Information Management (HIM) department at 206.621.4150 (Monday–Friday, 8 a.m. to 4 p.m. Pacific time).

Send completed forms to:

Pacific Medical Centers
Attn: Health Information Management (HIM) Department
1200 12th Ave South
Seattle, WA 98144

Or fax to: 206.621.4039

Back to Top