Help and FAQ

Got questions? Looking for a particular form or document, or preparing for an upcoming visit? We’re here to help.


FAQs (Frequently Asked Questions)

Q: Where do I go if I have an emergency?
A: Please call 911 or your local emergency number.
Q: How do I confirm my appointment?
A: Please call us at 1-888-4PACMED.
Q: What should I bring with to my appointment?
A: Please visit our Preparing for Your Visit page.
Q: How do I request a copy of my medical records?
A: Please visit our Medical Records page.
Q: What’s the best way to get my prescription refilled?
A: Please contact your pharmacy first and they can contact the doctor for you and help take care of any needed paperwork.
Q: How do I find a primary care physician?
A: Please visit our Physician Search page.
Q: What insurance do you accept?
A: Please visit our Insurance Accepted page.
Q: Do you need insurance coverage?
A: If you need help finding insurance coverage for yourself or loved ones, please visit Washington Healthplanfinder.
Q: Who do I call with billing and payment or financial questions?
A: Please call (206) 621-4392
Q: How do I send a message to my doctor?
A: If you need to get a message to your doctor you can use your MyChart account. If you do not have an account, please call 1-888-4PACMED. Please note that in order to protect your privacy and security, we currently do not accept email messages from patients.
Q: I'm confused about the new billing statement - can you help?
A: Yes, please visit our Sample Statement page.
Q: Can I pay my bill online?
A: Yes, please visit our Online Bill Pay page.
Q: Where can I find my physician's office or specialty center?
A: Please visit our Center Locations page for directions and hours.
Q: One of my family members doesn't speak English, do any of your physicians speak other languages?
A: Yes, Pacific Medical Center offers many options for patients with language barriers; please visit our Physician Search page where you can search by the additional language(s) spoken. (All doctors speak English.) We can also provide interpreters for many languages; please request an interpreter when you call for your appointment.
Q: I’m a USFHP member and I have a question. Who should I contact?
A: Please call our Member Services team 206-621-4090.
Q: What type of services do you offer?
A: Please visit our What We Do page for more information on all of our specialties.
Q: How can I apply for a position with PacMed?
A: Please visit our Work With Us page for more information on available jobs.
Q: Will my medical information be private?
A: Yes. We are committed to protecting the private health information of our patients. For a brief summary of how we handle your health information, please visit our Privacy Policy page.
Q: I have questions about the 2015 transition of inpatient hospital services from Virginia Mason to Swedish Medical Center.
A: Commercial patients, follow this link.

HOLIDAYS 2017:

Pacific Medical Centers is closed on these days for holidays in 2017:

  • New Year’s Day - Monday, January 2, 2017
  • Memorial Day - Monday, May 29, 2017
  • Independence Day - Tuesday, July 4, 2017
  • Labor Day - Monday, September 4, 2017
  • Thanksgiving Day - Thursday, November 23, 2017
  • Day after Thanksgiving - Friday, November 24, 2017
  • Christmas Day - Monday, December 25, 2017

If you can't find your answer here please Contact Us.