Pacific Medical Centers | PacMed | Pac Med | Primary & Specialty Care Clinics

Clinic, Lab & Pharmacy Hours


Clinic Hours

Beacon Hill Canyon Park
Monday-Thursday: 7:30am to 6:00pm Monday-Thursday: 7:00am to 6:00pm
Friday: 8:00am to 5:00pm Friday: 7:00am to 5:00pm

Federal Way First Hill
Monday-Friday: 8:00am to 5:00pm Monday-Friday 7:30am to 5:00pm

Lacey Lynnwood
Monday-Friday: 8:00am to 5:00pm Monday-Thursday: 8:00am to 6:00pm
Friday: 8:00am to 5:00pm

Northgate Puyallup
Monday-Thursday: 7:00am to 7:00pm Monday-Friday: 8:00am to 5:00pm
Friday: 7:00am to 5:00pm

Renton Totem Lake
Monday-Thursday: 7:00am to 6:00pm Monday-Thursday: 7:00am to 6:00pm
Friday: 7:00am to 5:00pm Friday: 7:00am to 5:00pm

Weekend Hour Clinics

Canyon Park Renton
Saturday: 9:00am to 4:00pm Saturday: 9:00am to 4:00pm
Sunday: Closed Sunday: Closed

Lab Hours

Beacon Hill Canyon Park
Monday-Thursday: 7:30am to 6:00pm Monday-Thursday: 7:00am to 6:00pm
Friday: 8:00am to 5:00pm Friday: 7:00am to 5:00pm

Federal Way First Hill
Monday-Friday: 8:30am to 5:00pm Monday-Friday 7:30am to 5:15pm
Closed for Lunch

Lacey Lynnwood
Monday-Friday: 8:00am to 5:00pm Monday-Thursday: 7:00am to 6:00pm
Friday: 7:00am to 5:00pm

Northgate Puyallup
Monday-Thursday: 7:00am to 7:00pm Monday-Friday: 8:00am to 5:00pm
Friday: 7:00am to 5:00pm

Renton Totem Lake
Monday-Thursday: 6:30am to 6:00pm Monday-Thursday: 7:00am to 6:00pm
Friday: 6:30am to 5:00pm Friday: 7:00am to 5:00pm

Weekend Hour Labs

Canyon Park Renton
Saturday: 9:00am to 4:00pm Saturday: 8:30am to 4:30pm
Sunday: Closed Sunday: Closed

Pharmacy Hours

Beacon Hill Canyon Park
Monday-Friday: 8:30am to 5:00pm Monday-Friday: 8:30am to 5:00pm

First Hill Northgate
Monday-Friday: 8:30am to 5:00pm Monday-Friday: 8:30am to 5:00pm

Renton Totem Lake
Monday-Friday: 8:30am to 5:00pm Monday-Friday: 8:30am to 5:00pm

Nondiscrimination and Accessibility Rights


Pacific Medical Centers, PacMed, and their Affiliates' (collectively “PacMed”) comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. PacMed does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. PacMed:

(1)  Provides free aids and services to people with disabilities to communicate effectively with us, such as: (a) Qualified sign language interpreters; and (b) Written information in other formats (large print, audio, accessible electronic formats, other formats).

(2)  Provides free language services to people whose primary language is not English, such as: (a) Qualified interpreters; and (b) Information written in other languages.

If you need any of the above services, please contact Pacific Medical Centers at 1.888.4PACMED. If you need Telecommunications Relay Services, please call 1-800-833-6384 or 7-1-1.

If you believe that PacMed has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with PacMed by contacting the Civil Rights Coordinator listed below:

Service Location Civil Rights Coordinator
 
Pacific Medical
Centers
Civil Rights Coordinator
101 W. 8th Ave., Spokane, WA 99204
Tel: 844-469-1775; Interpreter Line: 1-888-311-9127
Email: .(JavaScript must be enabled to view this email address)

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the above-noted Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW. 
Room 509F, HHH Building
Washington, DC, 20201

1-800-368-1019 or 800-537-7697 (TDD).

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.


Spanish:
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 888-311-9127 (TTY: 711).


Chinese:
 注意:如果您使用繁體中文, 您可以免費獲得語言援助服務. 請致電 888-311-9127 (TTY: 711).

Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 888-311-9127 (TTY: 711).

Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 888-311-9127 (TTY: 711).

Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 888-311-9127 (TTY: 711) 번으로 전화해 주십시오.

Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 888-311-9127 (телетайп: 711).

Armenian: ՈՒՇԱԴՐՈՒԹՅՈՒՆ՝ Եթե խոսում եք հայերեն, ապա ձեզ անվճար կարող են տրամադրվել լեզվական աջակցության ծառայություններ: Զանգահարեք 888-311-9127 (TTY (711)՝

Arabic:

ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 8883119127
(TTY: 711) :رقم هاتف الصم والبكم

Persian (Farsi):

توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با
.تماس بگیرید (TTY: 711) 888-311-9127

Japanese: 注意事項:日本語を話される場合、無料の言語支援をご利用いただけます 888-311-9127 (TTY:711)まで、お電話にてご連絡ください.

Punjabi: ਧਿਆਨ ਦਿਓ: ਜੇ ਤੁਸੀਂ ਪੰਜਾਬੀ ਬੋਲਦੇ ਹੋ, ਤਾਂ ਭਾਸ਼ਾ ਵਿੱਚ ਸਹਾਇਤਾ ਸੇਵਾ ਤੁਹਾਡੇ ਲਈ ਮੁਫਤ ਉਪਲਬਧ ਹੈ। 888-311-9127 (TTY: 711) 'ਤੇ ਕਾਲ ਕਰੋ।

Mon-Khmer, Cambodian: ប្រយ័ត្ន៖ បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។ ចូរ ទូរស័ព្ទ 888-311-9127 (TTY: 711)។

Hindi: ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 888-311-9127 (TTY: 711) पर कॉल करें।

Hmong: LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj. Hu rau 888-311-9127 (TTY: 711).

Thai: เรียน: ถ้าคณพดภาษาไทยคณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 888-311-9127 (TTY: 711)

German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 888-311-9127 (TTY: 711).

Urdu: 

 888-311-9127 (TTY: 711) خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال کریں .


Ukrainian:
УВАГА! Якщо ви розмовляєте українською мовою, ви можете звернутися до безкоштовної служби мовної підтримки. Телефонуйте за номером 888-311-9127 (телетайп: 711).

French: ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 888-311-9127 (ATS: 711).

Laotian: ໂປດຊາບ: ຖ້ າວ່ າ ທ່ ານເວ້ າພາສາ ລາວ, ການບິລການຊ່ ວຍເຫຼ ອດ້ ານພາສາ, ໂດຍ່ບເສັ ຽຄ່ າ, ແມ່ ນມພ້ ອມໃຫ້ ທ່ ານ. ໂທຣ 888-311-9127 (TTY: 711).

Gujarati: સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 888-311-9127 (TTY: 711).

Cushite (Oromo): XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa 888-311-9127 (TTY: 711).

Amharic: ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት ተዘጋጀተዋል፡ ወደ ሚከተለው ቁጥር ይደውሉ 888-311-9127 (መስማት ለተሳናቸው: 711).

Romanian: ATENȚIE: Dacă vorbiți limba română, vă stau la dispoziție servicii de asistență lingvistică, gratuit. Sunați la 888-311-9127 (TTY: 711).

Samoan: MO LOU SILAFIA: Afai e te tautala Gagana fa\'a Sāmoa, o loo iai auaunaga fesoasoan, e fai fua e leai se totogi, mo oe, Telefoni mai: 888-311-9127 (TTY:711)


Ilocano:
Nu saritaem ti Ilocano, ti serbisyo para ti baddang ti lengguahe nga awanan bayadna, ket sidadaan para kenyam. Awagan ti 888-311-9127 (TTY: 711).

Italian: ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 888-311-9127 (TTY: 711).


Polish:
UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 888-311-9127 (TTY: 711).


Norwegian:
MERK: Hvis du snakker norsk, er gratis språkassistansetjenester tilgjengelige for deg. Ring 888-311-9127 (TTY: 711).


Pennsylvanian (Dutch):
Schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call 888-311-9127 (TTY: 711).



1 For purposes of this notice, “Affiliates” is defined as any entity that is wholly owned or controlled by Providence Health & Services or Western HealthConnect, including but not limited to Swedish Health Services, Swedish Edmonds, Kadlec Regional Medical Center, PacMed Clinics, Inland Northwest Health Services, Providence Medical Group, Swedish Medical Group, Facey Medical Group, Providence Medical Institute, and all subsidiaries, facilities, and locations operated by those entities.

Patient Rights and Responsibilities


We are pleased that you have selected Pacific Medical Centers (PacMed) to provide your health care. Our goal is to provide safe and effective care that meets your health-care objectives. In order to achieve this, we must work together.

PacMed affirms the rights of its patients to obtain health care delivered with consideration and respect for the individual, and to participate in decisions involving their care. PacMed also affirms the responsibilities of its patients to communicate adequately with PacMed staff regarding their health status, questions or concerns, and to meet their obligations to PacMed as specified in the section, “Patient Responsibilities.”

Patient Rights

PacMed patients have the right to:

Considerate, respectful medical care and services that are responsive to their needs.

PacMed patients have the right to considerate, respectful care at all times and under all circumstances, with recognition of their personal dignity, regardless of race, creed, sex, sexual preference, national origin, or physical or visual impairment.

PacMed patients can expect that staff will make every effort to respond to their requests for services, providing evaluation, services and/or referrals depending on the nature and urgency of their case.

Privacy and confidentiality of their medical record.

PacMed patients have the right, within the law, to privacy and confidentiality when receiving care, and thus, may expect that:

  • Individuals not directly involved in their care will not be present during examinations or interviews without the patient’s permission.
  • Any discussion or consultation involving their care will be conducted discreetly.
  • Their medical record will be read only by individuals directly involved in their treatment (or the monitoring of its quality), and by other individuals at the patient’s written authorization or that of the patient’s legal representative.
  • All communication and other records pertaining to their care, including the source of payment for treatment, will be treated as confidential.
  • Appropriate personal clothing and religious or other symbolic items may be worn, as long as they do not interfere with diagnostic procedures or treatment.
  • They will be interviewed and examined in surroundings designed to provide reasonable privacy. Patients may request a person of their own sex to be present during a physical examination, treatment or procedure performed by a health professional of the opposite sex. Patients need not remain disrobed any longer than required for accomplishing the medical purpose for disrobement.

Choose his or her own health care provider and have personal access to that provider.

PacMed patients will be encouraged to choose their primary care provider and to work with that provider as a partner in keeping themselves healthy.

Patients will be told the identity and professional status of those providing their health care and who is primarily responsible for their care. PacMed patients should have personal access to their provider to the extent possible.

Patients also have the right to know how certain medical training programs (e.g., medical residency programs) may affect their care and whether PacMed can provide the specific care needed if the patient does not wish health care professionals in training be involved in their care.

All information about their care.

PacMed patients have the right to all information contained in their medical record and to complete and current information about their care in understandable terms. This includes information about their condition, the outlook for their recovery (to the extent known) and recommended treatment.

Full disclosure of information is not always practical in an emergency situation, and in unusual cases, a physician may determine that full disclosure would cause harm; in this situation, a responsible family member or guardian will be informed, if possible.

Information about PacMed, its controlling authorities, its licensing and its relationships with other health care providers and organizations.

Obtain a second opinion with respect to their diagnosis and treatment.

PacMed patients have the right to obtain second opinions about their diagnosis and/or treatment from other health care professionals, recognizing that they may personally be responsible for the expense of these consultations.

Use of a language interpreter, if necessary.

PacMed patients who do not speak or understand English have the right to access an interpreter.

Participate in and consent to all decisions involving their medical care, including formulating advance directives.

PacMed patients have the right to participate in decisions involving their health care. PacMed providers will give a clear, concise explanation of the patient’s condition and of proposed treatment procedures, anticipated results, risk of mortality or serious side effects, significant alternatives to the proposed treatment and problems related to recuperation. Except in unusual circumstances, patients should not be subjected to any procedure without their consent or that of their legal representative. If a patient is unable to participate in such decisions, discussion will be held with family members or others responsible for the patient’s care.

Adult PacMed patients have the right to receive assistance in formulating advance directives (living will, durable powers of attorney or similar documents), which give direction about future medical care or designate another person (or persons) to make medical decisions if the patient should lose decision-making capacity. Patients have the right to involve their physicians in formulating advance directives and the right to know any circumstances in which advance directives cannot be implemented. (See Patient Self-Determination Policy, MEDSRVCS-9.)

Refusal of treatment.

PacMed patients may refuse treatment to the extent permitted by law. Patients can expect to be informed of the probable consequences of their decision if they refuse, and they may be asked to sign a release. Patients should be informed of other possible sources of care.

If a patient’s refusal of treatment prevents the provision of appropriate care in accordance with professional standards, the relationship between the patient and PacMed may be subject to termination.

Information regarding their transfer to another facility for treatment.

PacMed patients may not be transferred to another facility unless they have received a complete explanation of the need for the transfer and unless the transfer is acceptable to the other facility.

Patients have the right to be given clear and understandable instructions for receiving their care at home.

Information regarding the charges for services received.

Regardless of the source of payment for their care, PacMed patients have the right to request and receive an explanation of the charges for services rendered to them by PacMed.

Patients may request counseling from PacMed staff on obtaining financial assistance for services rendered.

Communicate with the appropriate PacMed staff in order to resolve a question or concern about PacMed or their care.

Refuse participation in research projects or procedures.

PacMed patients have the right to information on any special medical studies or research projects that may involve their health care and may always refuse to participate in such activity.

Access to the facility regardless of physical or visual impairment.

PacMed patients who are physically or visually impaired have the right to access all PacMed facilities and to receive assistance when needed to insure access. PacMed patients will be informed of any policies, which they are expected to follow, regarding: parking, smoking, valuables, visitors, noise, billing, etc.


Patient Responsibilities

PacMed patients must assume the responsibilities below in order to ensure that they receive the best possible care and service at PacMed.

Provision of information

PacMed patients should provide, to the best of their knowledge, accurate and complete information about present complaints, past illnesses, hospitalization, medications and other matters relating to their health. Patients are responsible for reporting unexpected changes in their condition to their provider.

Patients should make every effort to clarify whether they understand their medical treatment and what is expected of them, and to ask questions and state concerns.

Compliance with instructions

PacMed patients are responsible for following the recommended treatment plan. If unable to do so, they should consult their provider so that the problem can be resolved.

Appointments

PacMed patients are responsible for keeping their appointments and for notifying PacMed at least 24 hours in advance when they will be unable to keep an appointment. Patients may be dismissed for repeated no shows.

Refusal of treatment

PacMed patients are responsible for the consequences if they refuse treatment or if they do not follow their provider’s instructions.

Financial charges

PacMed patients are responsible for meeting the financial obligations of their care as promptly as possible in accordance with their signed Financial Agreement and any payment arrangements made with PacMed. PacMed patients should seek financial counseling, if needed, to meet their payment obligations.

PacMed rules and regulations

PacMed patients are responsible for following PacMed rules and regulations affecting patient care and conduct.

Respect and consideration for other patients and staff

Patients at PacMed are responsible for being considerate and respectful of the rights and property of other patients and PacMed personnel.


For questions or comments, please contact our corporate office at 206-621-4466. Our hours of operation are 9:00am to 5:00pm Monday through Friday.

Our Culture


PacMed Promise

Simply the right care.

Our Mission

To advocate, educate and provide extraordinary care.

Our Vision

To partner with individuals and communities to achieve their best health. Our success will be demonstrated by:

  • Patients choosing PacMed as a leading source for all their primary and chronic care, and high-quality specialty services.
  • Clinicians choosing PacMed because the practice supports high-quality, innovative health care and superior outcomes in a caring, respectful manner.
  • Employees choosing PacMed because it is a dynamic organization that offers opportunity for personal and professional growth within a culture of respect, teamwork and achievement.
  • Sound financial performance that provides resources to invest in the growth of the practice and strategic opportunities.
  • Outstanding corporate citizenship and the support of our community.
  • Ever-increasing contributions to the health care of the diverse and under served people in our community.

Our Values

  • Integrity in our delivery of reliable, professional and responsible health care every time.
  • Compassion for those we serve and for each other.
  • Stewardship of our human, environmental, financial and community resources.
  • Respect for our patients and team members.

Medicare Enrollment Information


It's Time to Think About Your Medicare Options

Have questions about Medicare Coverage? PacMed can help!

The Medicare Annual Election Period runs from October 15 - December 7. If you are 65 or older, this is the time you can change your Medicare plan, enroll in a new plan, and add or drop Medicare Part D prescription coverage.

Topics


Medicare Advantage at PacMed

PacMed accepts a variety of Medicare insurance plans, including original Medicare, Medicare supplements and Medicare Advantage.

For 2018, our clinics are contracted with the following Medicare Advantage plans in King, Snohomish and Pierce Counties:

  • Aetna Medicare Advantage PPO
  • AARP Medicare Complete insured through UnitedHealthcare®
  • Community HealthFirst MA Plan (King County Only) - In-Network for DERMATOLOGY ONLY
  • Humana Health Plan, Inc.
  • Humana Insurance Company (not available in Pierce county)
  • Premera Blue Cross Medicare Advantage
  • Providence Health Assurance
  • Regence BlueShield (excludes Regence BlueAdvantage HMO)

Contracted Medicare Advantage Special Needs Plans for 2018 for King, Snohomish and Pierce Counties include:

  • United Healthcare
  • Humana Health Plan, Inc. (King and Pierce County Only)
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Resources to Help You Understand Your Options

We understand how complex and confusing Medicare can be. Qualified representatives from Connexion Insurance Solutions can assist in meeting your needs. Call 1.877.315.3279 to schedule a consultation, sign up for an info session or speak with a representative to find a plan that meets your needs. There is no fee for these services.

As always, you also may contact plans directly, work with any licensed independent insurance agent or get information by going directly to Medicare at 1.800.MEDICARE or www.medicare.gov.

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On-site Medicare Advantage Information Available

The information sessions for 2017 have not yet been scheduled. Check back for updated information.


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Attend a Free Medicare Advantage Information Session

Connexion Insurance Solutions will be offering free Medicare 101 information sessions for anyone interested in learning more about Medicare. See below to find a nearby clinic. These sessions will provide an overview of Medicare and the different types of Medicare plans but will not discuss specific plan benefits or coverage. In addition, you can contact representatives by phone at 1.877.315.3279.


PacMed Renton
601 South Carr Road, Suite 101
Renton, WA 98055
Conference Room

  • Mon. Oct. 30, 2:00 p.m. - 3:00 p.m.
  • Thurs. Nov. 9, 2:00 p.m. - 3:00 p.m.

PacMed Canyon Park
1909 214th St SE, Ste 300
Bothell, WA 98021
3rd Floor Conference Room

  • Fri. Oct 20, 3:00 p.m. - 4:30 p.m.
  • Mon. Nov 13, 3:00 p.m. - 4:30 p.m.

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Additional Medicare Resources

In addition to the resources available through Connexion Insurance Solutions, there are other ways to learn about or enroll in Medicare coverage, including:

  • Contacting Medicare Advantage plans directly
  • Contacting any licensed insurance agent of your choice
  • Going directly to Medicare via 1.800.MEDICARE or www.medicare.gov
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Frequently Asked Questions

What is a Medicare Advantage Plan?

Medicare Advantage Plans are offered by private insurance companies. Medicare Advantage plans offer the same rights and protections and, at a minimum, the same benefits as original Medicare offers. Often they include prescription drug coverage in their benefits package.

There are a variety of types of coverage.

  • Part A: Original Medicare – Hospital, skilled nursing, hospice and some home health (inpatient)
  • Part B: Original Medicare – Clinical services (outpatient)
  • Part C: Medicare Advantage plans (includes at least the same services as Parts A and B)
  • Part D: Prescription drug coverage

Why Choose a Medicare Advantage Plan?

There are a variety of benefits to enrolling in Medicare Advantage. For example, Medicare Advantage plans often:

  • Offer additional services, such as prescription drug coverage, vision, dental, hearing, memberships to health and wellness programs, and other benefits not provided by traditional Medicare
  • Focus on wellness and improved health outcomes
  • Have defined annual out-of-pocket limits for medical care
  • In all cases, eliminate the need for Medicare supplemental (or Medigap) plans, which typically cover “gaps” in original Medicare, such as co-payments and deductibles

Medicare Advantage plans are an alternative to original Medicare coverage. They include all the benefits of original Medicare with additional benefits.

Who Can Join a Medicare Advantage Plan?

If you are enrolled in original Medicare, you can join a Medicare Advantage plan offered in your service area, even if you have a pre-existing condition, except for end-stage renal disease (ESRD). If you are turning 65, you have a seven-month window to join, starting three months before your birth month.

What Happens to My Supplemental or Medigap Coverage if I Choose Medicare Advantage?

If you have a supplemental policy and join a Medicare Advantage Plan you may want to contact your insurer to see if you should drop your supplemental policy. Supplemental policies can’t be used to pay Medicare Advantage plan copayments, deductibles or premiums. If you already have a Medicare Advantage plan, you do not need a supplemental policy, and no one should sell you one.

When Can I Join or Change My Medicare Advantage Plan?

Medicare Advantage plans are governed by the same enrollment regulations as original Medicare. In most cases, people join a plan during open enrollment in the fall and are enrolled in a plan for the calendar year. If you are turning 65, you have a seven-month window that starts three months before your birth month.

Learn More

To learn more, call Medicare at 1.800.MEDICARE, or visit www.medicare.gov and click on the button, “Sign Up/Change Plans” and select “About Medicare Health Plans.” To enroll in Medicare Advantage, contact the plans directly or work with any licensed insurance agent.

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MyChart Electronic Medical Records


MyChart

You can view your medical records online with MyChart. MyChart is your secure, online health connection.

With MyChart, you can:

  • View your health record (portions are available on mobile, including medications, allergies, immunizations and problem list)
  • Request appointments (not available on mobile)
  • View your appointments
  • Request prescription renewals
  • Message your healthcare team
  • View and print your test results
  • Access health education materials (not available on mobile)

To use MyChart, you'll need a MyChart Activation Code from your enrollment letter. Enrollment letters can be obtained at your PacMed provider’s office.

If you have already activated your account or have a new activation code, click here to go to MyChart.

MyChart Mobile

To make your health information more available to you, PacMed now offers MyChart Mobile!

If you have a MyChart account, you can download the app below and securely access your information with your mobile device.

App Store Google Play

MyChart Mobile Security

MyChart Mobile comes with several security features to help keep your health information secure. These include:

  • Forced encrypted connection
  • 15-minute timeout after no activity
  • Required username and password

While MyChart Mobile comes with these built-in security measures, it's still a good idea to enable security settings on your phone. We recommend these settings to help protect not just your MyChart Mobile app, but all the information on your phone:

  • Configure a screen lock using a pattern, PIN or password
  • Configure an inactivity lock of “immediately” or of three minutes or less
  • Enable local encryption

These few settings will help protect your information if your phone is lost or stolen.

Our History


Pacific Medical Centers has an amazing history! Built in 1933, the historic Beacon Hill Tower was the first U.S. Public Health Service (PHS) Hospital in the Seattle area. Over the years, as the demands in healthcare changed, the U.S. PHS Hospital metamorphosed and eventually became a public development authority (PDA) in 1981. The PDA was a new type of organization that was part private and part public. Also in 1981, the physicians created the state's first physician-governed group practice calling it Pacific Health Associates of Seattle, or PHASE.

In the mid 1980's Pacific Medical Centers began to expand its primary care role and purchased several outpatient clinics in the Seattle area. Also, at this time the PDA and PHASE funded a health maintenance organization (HMO) called Pacific Health. The Pacific Health plan started enrolling patients in March of 1985.

Again, in 1987 Pacific Medical Centers changed when it closed its hospital doors to focus on its managed care plan and to contract with other major health plans in the region. In 1995 Pacific Medical Centers sold Pacific Health, its HMO product, to concentrate on developing a strong network of outpatient clinics throughout the region.

Today, Pacific Medical Centers is a multi-specialty medical group with 11 clinics in the Puget Sound area. The Pacific Medical Centers network is one of the largest throughout the Puget Sound and offers patients more than 150 providers for primary and specialty care. Pacific Medical Centers staff look forward to providing excellent care to the clinically and culturally diverse population they serve.

Our Culture

Pacific Medical Centers has a unique and special culture. Pacific Medical Centers' culture focuses around its mission of delivering quality health care to a diverse patient population and working as a partner to improve the quality of our community. Employees fulfill this mission by creating a strong patient and service-focused team environment.

Privacy Policy


Pacific Medical Centers is committed to protecting the private health information of our patients. Below is a brief summary of how we handle your health information. You can also download our full notice of privacy practices document for additional details.

How we may use and disclose your health information

We use health information about you for treatment, to get paid for treatment, for administrative purposes, and to evaluate the quality of care that you receive. For example, your health information may be shared with other providers to whom you are referred. Information may be shared by paper, mail, electronic mail, fax, or other methods. We may use or disclose your health information without your authorization for several reasons. But beyond those situations, we will ask for your written authorization before using or disclosing your health information. If you sign an authorization to disclose information, you can later revoke it to stop any future uses and disclosures.

Your rights

In most cases, you have the right to look at or get a copy of your health information that we use to make decisions about you. If you request copies, we may charge you a cost-based fee. You also have the right to request a list of certain types of disclosures of your information that we have made. If you believe your health information is incorrect or information is missing, you have the right to request that we correct the existing information or add the missing information.

Our legal duty

We are required by law to protect the privacy of your health information, provide this notice about our privacy practices, follow the privacy practices that are described in this notice, and seek your acknowledgment of receipt of this notice. We may change our privacy policies at any time. Before we make significant change in our policies, we will change our notice and post the new notice. You can also request a copy of our notice at any time. For more information about our privacy policies, contact the Privacy Office as listed below.

In addition to this summary above, you can also download our full notice of privacy practices document for additional details. Adobe Acrobat Reader is necessary to view the PDF file below, and is available here for download.

Notice of Privacy Practices

Privacy complaints

If you are concerned that we have violated your privacy rights, our privacy policies, or if you disagree with a decision we made about access to your health information, you may contact the Office listed below. You may also send a written complaint to the U.S. Department of Health and Human Services. The office listed below can provide you with the appropriate address upon request.

If you have any questions or complaints, please contact the Privacy Office at 206-621-4678, or write: Privacy Office, Quarters 10, Pacific Medical Centers, 1200 12th Avenue South, Seattle, WA 98144.

About Us

At Pacific Medical Centers, we’re dedicated to helping you stay healthy. With 10 locations, more than 175 providers offering the highest level of care, and advantages like same day appointments, you’ll find the kind of care you’re looking for. We also accept most major health insurance plans.


Specializing in Quality Medical Care

What can you expect when you come to Pacific Medical Centers? Our 10 convenient locations are staffed by a comprehensive network of more than 175 primary and specialty care professionals who are committed to providing the highest-quality medical care and to developing a compassionate, long-term relationship with you. Our clinics offer state-of-the-art technology, including on-site X-ray at most locations so you can get results fast. There is ample on-site parking, and most of our clinics feature in-house pharmacies to save you time when you're under the weather.

The Doctor Will See You Now

At Pacific Medical Centers, you'll discover a patient-focused philosophy that puts your needs first. Like offering you same-day primary care appointments when tomorrow won't do. Respecting the fact that you have better things to do than sit in a waiting room. Taking the time to listen and respond to your concerns. And offering you a vast array of specialties, all in one healthcare system, and often right down the hall.

We're Here for You No Matter What

Pacific Medical Centers accepts most major healthcare plans. We are partnered with many of the area's finest medical facilities, including Swedish Medical Center, Seattle Children's Hospital, Evergreen Medical Center, University of Washington Medical Center, Providence Everett Medical Center and Valley Medical Center. So should you need hospitalization, we'll be there to see you through. It's just one more way we're making quality medical care easier and more convenient for you.

Pacific Medical Centers is a registered 501(c)(3) non-profit organization.

PacMed is a trademark of Pacific Medical Centers.


Community Activity


Pacific Medical Centers is proud to be actively involved in the communities we serve – our communities. We sponsor and participate in a wide variety of events and organizations throughout the Puget Sound area.

For Diabetes Education and Nutrition class information, visit our diabetes care pages.

PacMed in the Community

PacMed sponsors and participates in many community events around the area. Check out our fun photos!

PacMed Sponsorships and Memberships:

PacMed Proudly Supports:

Same Day Appointments



For an appointment today call 1-877-722-6330.

  • Monday-Friday, 7:30am-5:00pm
  • Saturday, 9:00am-4:00pm at Canyon Park and Renton

Don't wait for hours at an urgent care or an emergency room; a PacMed provider can see you today. Come on your schedule, leave on your schedule.

At PacMed, you'll find:

  • 11 locations throughout the Puget Sound region.
  • Before and after work appointments.
  • Weekend appointments.
  • Over 150 caring doctors to see you.
  • Acceptance of major insurance plans.
  • On-site X-ray, lab, pharmacy and physical therapy at most locations.
  • Free or validated parking at all locations except First Hill.

Come find what you're looking for at PacMed!

Quality Innovations


At Pacific Medical Centers, the record shows that year-by-year we’re building on our reputation for delivering quality care. In 2010 our claim to quality has been confirmed by two distinct evaluations. One of these is the Washington Health Alliance Community Checkup, a kind of “snapshot” that compares health care across the Puget Sound Region. The other quality measure is the Premera Blue Cross Quality Score Card.

In 2009 the Washington Health Alliance* Community Checkup showed that PacMed scored better than regional averages in all measures of diabetes care. In 2010 we scored better than average in screening for both breast cancer and Chlamydia, a sexually transmitted disease. We also scored better than average in prescribing generic medications for the treatment of depression and pain relief. In 2014 PacMed was ranked as one of the high-performing medical groups that demonstrated outstanding quality care on many metrics.

(*The Alliance is a nonprofit organization formed as a partnership among doctors, hospitals, patients, employees, unions, health plans and others working together to improve health in the Puget Sound Region. To learn more about PacMed’s Checkup scores, visit Washington Community Checkup).

The Value of Screening Tests

Screening for breast cancer and Chlamydia is part of important preventive care because the tests help our doctors identify conditions in the early stages when treatment is less expensive and more likely to succeed. It’s far better to catch breast cancer early than in its later stages. Chlamydia is a common disease that usually doesn’t cause symptoms. Left untreated it can infect the urinary tract. This, in turn, can lead to pelvic inflammatory disease which can cause infertility or problems in pregnancy. Early detection is key to successful treatment.

Generics: Effective Treatment at Lower Cost

Whether a provider is prescribing generic medications instead of brand names is also a quality measure. Generic drugs are those medications that have the same chemical makeup and work the same ways as brand name drugs, but they are less costly. The use of generic drugs is not just about cost savings though. Sometimes the difference in price between a brand name drug and a generic can make the critical difference between filling a prescription that’s more affordable or not complying with treatment because a prescription costs more than a patient can afford. Health insurance copays for generic medications are usually lower, too.

Premera Quality Score Card Rates PacMed High

The Alliance isn’t the only source of quality information about Pacific Medical Centers. The 2010 Premera Blue Cross Quality Scorecard also measures quality of health care in key areas. The health insurance carrier’s approach is based on national guidelines, best practices and a commitment to continuous improvement in healthcare quality.

PacMed scored above the network average in all areas including:

  • Asthma
  • Coronary Artery Disease
  • Diabetes care including blood glucose testing, LDL cholesterol and high blood pressure
  • Ear infection
  • Mammogram
  • Pap test
  • Preferred drug list performance
  • Use of generic drugs
  • Well child visits

Our Own Quality Controls

In addition to these external score cards, we have had our own internal score card at PacMed for a long time. We track every clinic against 14 quality measures. This score card helps ensure that our patients are getting the care they deserve. For example, every patient who needs care under these internal quality measures receives a chart review. If a patient with diabetes hasn’t come in for his or her glucose (blood sugar) test or a patient hasn’t had her mammogram, PacMed contacts him or her to ensure that each patient is aware of the need for the test or screening.

In addition, the nurse director of PacMed’s quality program looks at data at the beginning of every month. Then, he goes to the clinics and coaches medical assistants about how to use the data effectively so that all patients receive the best care possible. Medical assistants in our clinics keep notebooks that track patients with diabetes and heart diseases. Our medical teams use the information effectively to ensure the best outcome for patients.

Primary Care and Specialist Physicians Collaborate

Quality measures are only one way PacMed clinicians live out their commitment to best quality care. When it comes to teamwork without barriers, PacMed is working along the lines of the Mayo Clinic, a provider of healthcare often touted as a model for delivering very high quality care at low cost. As at Mayo, PacMed primary care physicians and specialists work together so care is more comprehensive and less fragmented.

Dr. Rick Ludwig is the Director of PacMed’s Quality Initiative. He says there is a culture of patient-centered care at PacMed. “We believe in patient-centered care. It’s just who we are,” said Ludwig. This means, for example, that when new guidelines for colorectal cancer screening are published by the American College of Gastroenterology (gastroenterology is the medical field that deals with digestive diseases, including those of the colon), PacMed specialists and primary care physicians sit down together to talk about what that means for patients. “We bring well-trained doctors into the mix, and we talk to each other about how best to screen patients. Then we implement changes. With collaboration, we can be sure our patients get the best,” said Ludwig.

Taken together all of these quality measures are important tools that our clinicians use to ensure that our patients are receiving the best care possible. And, because of PacMed’s internal quality initiative and the commitment of our medical teams to bring it alive for patients, patients can feel confident when they come to PacMed for care. “You can rely on us,” concluded Ludwig.

Meet Our Doctors - Provider Videos


PacMed is pleased to have videos of many of our providers so you can "meet" our doctors! We look forward to adding additional videos in the coming months.

My Story: Patient Testimonials


Kristine Haydon and Dr. Erin Edwards, PacMed Renton clinic: "I have been a patient of Dr. Erin Edwards for sixteen years now. I value our relationship so much, that when she moved down to the Renton PacMed clinic I followed her despite the fact that it is significantly further from my home…I feel that we are true partners in my health care."



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Robert Nicholson and Dr. Matthew Bressie, PacMed Northgate clinic: "I am a nearly 85-year-old minister, 35-year veteran, and soccer referee that has lived in this neighborhood for 30 years. I have an exceptionally gifted primary care physician who in sensitive to signals and signs that I reflect, and is quick to pick up and refer me to places I need to be."



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Karen Gold and Dr. Shalini Nair, PacMed Renton clinic: "Being with PacMed clinics makes my medical needs very convenient. I never have a problem getting an appointment to see any doctor for any specialty…I have to be able to tackle my personal health at any time as quickly as possible, and that is what PacMed helps me to do!"



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Gwendolyn Coates and Dr. Kemi Nakabayashi, PacMed Renton clinic: "I realize I am the main partner with my medical team. Good health means that I can look into my future and know that the plans I have can be accomplished. I have really enjoyed the patient-doctor relationship that I've established with Dr. Nakabayashi. She's warm and sensitive, and I have really appreciated that I can come in ... and by following a few simple instructions, my life is going to be better."



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Charles Carlson and Dr. Kai Hansen, PacMed Totem Lake clinic: "I’ve been coming here between 20 and 25 years….I could if I choose, go to a clinic closer to my home."



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Jan Dadole, Dr. Elisabeth Ware, and Alexandra Lilly, Clinical RN, PacMed Northgate clinic: "The diabetic program helps me a lot in terms of controlling sugar. When I get the call and they ask me about my blood sugar, I feel that someone really cares about me and that's very important....Care and monitoring is a really good thing for me as a diabetic. Good health means long life and more time with my kids!"



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Fred Hering and Dr. Kai Hansen, PacMed Totem Lake clinic: "I am committed to PacMed because of all the specialists…What I look for in a doctor patient relationship is a doctor who is compassionate, Dr. Kai Hansen if very compassionate.."

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Megan Maki and Dr. Julia Becke, PacMed First Hill clinic: “They respect you and they want to take care of you as a whole person. I like this place, and how they have taken care of me.”

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Mike Paradise and Dr. Brian Kim, PacMed Puyallup clinic: “I’ve been coming to the PacMed experience for 22 years now….Dr. Kim is very convincing to me, that he took my best interests to heart….the consistency that I found when I kept coming back, made all the difference in the world.”

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Dan Parrish and Dr. Mona Burdine, PacMed Lynnwood clinic: “I have been coming to PacMed for 3 years. What I would want people to take away from my experience with Diabetes is that exercise is a huge tool to use to help you control many aspects of Diabetes.”

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Georgia Ronne and Dr. Elizabeth McCarthy, PacMed Beacon Hill clinic: “I have been coming to PacMed for 4 years. I want a doctor who’s not going to be scolding me all the time. I want somebody that can empathize, and I want somebody who can say "atta girl", and that is what Dr. McCarthy does for me.”

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Gail Wedig and Dr. Sonja Maddox, PacMed Renton clinic: “The value of “medical home” means long term coverage, both emotionally and to know that everything is in one place…having that piece of mind knowing that your health care needs are fully addressed, helps you live a healthier life.”

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Our Report to the Community


Pacific Medical Centers, best known by the distinctive Beacon Hill tower that has been part of Seattle’s skyline since 1933, has gone through many changes since its early days as a U.S. Public Health Service hospital. Regardless of how we have been structured through the years – public health hospital, public development authority or, now, as a private, nonprofit organization – Pacific Medical Centers’ physicians and staff have remained committed to serving people from all walks of life.

Today PacMed is the largest freestanding, nonprofit group practice in the Puget Sound area. We partner with all major health insurance plans to offer care throughout our community. For those who are insured through their employers; for military retirees and their dependents who are members of the Uniformed Services Family Health Plan; and for those in our community who are underinsured, we provide a place where health care fits the needs of the patient. This care model continues to help us grow our practice with strength through diversity.

You can read or download our report to the community here.

NCQA Provider Recognition - Heart and Stroke


We are pleased to announce that the National Committee for Quality Assurance (NCQA) and the American Heart Association have recognized Ten Pacific Medical Centers physicians for providing outstanding care to our patients with cardiovascular disease or who have had a stroke.

NCQA seal

These physicians are in the Heart/Stroke Recognition Program and are part of an elite group of physicians who are publicly recognized for their skill in providing the highest-level cardiovascular care.

The Heart/Stroke Recognition Program, jointly developed by the NCQA and the American Heart Association, was launched in 2003. This voluntary program is designed to recognized physicians who use evidence-based measures and provide excellent care to persons with cardiovascular disease or who have had a stroke.

The following physicians at Pacific Medical Centers were recognized for providing excellent care:

Canyon Park:

First Hill:

Lynnwood:

Northgate:

Renton:

Totem Lake:

NCQA Provider Recognition - Diabetes


We are pleased to announce that the National Committee for Quality Assurance (NCQA) has recognized Pacific Medical Centers for consistently providing a high level of diabetes care for our patients. To achieve this, PacMed submitted patient data to be audited against established criteria in 10 categories, such as HbA1c cholesterol and blood pressure control. While a passing score is 75 out of 100 points, PacMed scored a near-perfect 95 points.

NCQA

The American Diabetes Association and NCQA have also recognized over 30 individual physicians at Pacific Medical Centers for providing excellent diabetes care. These physicians are in the Diabetes Physician Recognition Program (DPRP) and are a part of an elite group of physicians that is publicly recognized for their skill in providing the highest-level diabetes care.

The DPRP was developed to help physicians use evidence-based measures and provide excellent care to patients with diabetes. Recognized physicians take the steps needed to ensure high-quality care by identifying patients already receiving the care according to the standards and by going the extra mile to identify patients who would benefit from aliitional interventions.

The following physicians at Pacific Medical Centers were recognized for providing excellent care:

Beacon Hill:

Canyon Park

First Hill:

Lynnwood:

Northgate:

Puyallup:

Renton:

Totem Lake:

Mission and Values


PacMed Promise

Simply the right care.

Our Mission

To advocate, educate and provide extraordinary care.

Our Vision

To partner with individuals and communities to achieve their best health. Our success will be demonstrated by:

  • Patients choosing PacMed as a leading source for all their primary and chronic care, and high-quality specialty services.
  • Clinicians choosing PacMed because the practice supports high-quality, innovative health care and superior outcomes in a caring, respectful manner.
  • Employees choosing PacMed because it is a dynamic organization that offers opportunity for personal and professional growth within a culture of respect, teamwork and achievement.
  • Sound financial performance that provides resources to invest in the growth of the practice and strategic opportunities.
  • Outstanding corporate citizenship and the support of our community.
  • Ever-increasing contributions to the health care of the diverse and under served people in our community.

Our Values

  • Integrity in our delivery of reliable, professional and responsible health care every time.
  • Compassion for those we serve and for each other.
  • Stewardship of our human, environmental, financial and community resources.
  • Respect for our patients and team members.

News & Press


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