MyChart Upgrade & New Billing Statements

New Look for Billing Statements

We upgraded our Epic electronic medical record system on November 3, 2017—and now, we are excited to roll out a new look for billing statements!

Read below to learn more about our Epic and MyChart upgrade.

New Billing Statement Design

We have a new design for patient’s billing statements. This is part of our upgraded Epic system, and we hope you will find the new statements easy to use!

When you first receive a bill in the new design, you’ll also get a guide to key features in the billing statement.

Billing questions? Give us a call: 206.621.4392

You may receive two different billing statements

If you receive two different billing statements (one from our previous system and one from our new system), you will need to pay both statements! They cover different times, and their charges do not overlap.

  • For charges that you incurred before our Epic upgrade (before November 3, 2017), you will receive a billing statement in the old design
  • For charges processed by our upgraded Epic system (on and after November 3, 2017), you will receive a billing statement in the new design.

Once you have resolved your older bills, all your new ones will appear in the new design!

More Information About the MyChart Upgrade

We Have Upgraded!

On November 3, 2017, we upgraded our Epic electronic medical record system, which includes MyChart.

Thank you for your patience as we implement this new software

What does this mean for patients?
If you receive care at PacMed and Swedish Medical Center (our inpatient hospital care partner), all your medical records will now be together. This means secure, immediate access to information for you and your health care team—whether you’re at PacMed or Swedish.

Here’s what to expect:

  • The new Epic and MyChart system is now available. Your medical records and MyChart account are being moved to the new system.
  • You can log in to the upgraded MyChart system with your current user ID and password here: New MyChart
  • Your medical records before November 3, 2017, are in our old version of MyChart. You can log in to it here: MyChart before 11/3/17
  • If you lose your password or ID, you will need to reset it. This will require you to provide your Social Security number as part of the process. Social Security numbers (SSNs) are used as a patient identifier. Many people share the same or similar names. Using your SSN helps ensure a more accurate medical record and avoid mix-ups. We understand the sensitivity around sharing your SSN and wish to be respectful of your concerns. We are working with Epic to identify alternate identifiers for a future update.

Some individuals may need to recreate their MyChart account as a result of this upgrade. Patients affected will be notified.

To recreate your MyChart account on or after November 3, follow these steps:

  1. Check in with the front-desk staff at the clinic where your primary care provider is.
  2. Provide a new user name, a new password, your date of birth and your full Social Security number.
  3. Our staff will provide you with a new activation code to access the MyChart system. Go to and click the blue “New user? Sign up now” button on the right side of the page.
  4. Next, enter the activation code you received from our staff, the last 4 digits of your Social Security number and your date of birth. This will recreate your account in the new system.

Please note that PacMed does not store Social Security numbers in our current system. You will need to follow the above steps to access our new MyChart system.

We thank you in advance for your understanding as we transition systems to better serve you.

Proxy Access to MyChart

Proxy Access (access to another person’s medical information) may be requested by parents or legal guardians of children under the age of 13, and by adult children or legal guardians of adults. If you are an adult (18 years and older), you may request another person as a proxy for your medical records. The identity of the person requesting proxy access must be confirmed by a Heath Information Management (HIM) Specialist prior to activating a proxy account.

We are pleased to offer caregivers, legal guardians or specifically authorized adults online access to the medical record of another adult whose medical care they help manage. For adult patients the adult proxy access form (below) must be completed, signed, and accompanied by photo identification for both the patient and the person designated as proxy. The proxy must provide proof of guardianship or medical power of attorney. If the adult patient is unable to sign legal documents and does not have either a legal guardian or active medical power of attorney, proxy access cannot be assigned.

Adult Proxy Access Form (PDF)

We are also pleased to offer parents or legal guardians online access to the medical record of a child under the age of 13. For pediatric patients the child proxy access form (below) must be completed, signed, and accompanied by photo identification. If the proxy requestor is not the birth or adoptive parent of the child, legal paperwork proving he/she is the legally recognized caregiver for the child is required.

In accordance with Washington State regulations, proxy access may not be granted for children 13 – 17 years old.

Child Proxy Access Form (PDF)

Please contact your child’s physician’s clinic for more information. If you have questions or need assistance with our proxy forms, please contact the Pacific Medical Centers – Health Information Management (HIM) Department at 206-621-4150 (Monday - Friday, 8 a.m. to 4 p.m. Pacific Time).

Send completed forms to:

Pacific Medical Centers
Attn: Heath Information Management (HIM) Department
1200 12th Ave South
Seattle, WA 98144

Or fax to: 206-621-4039