PacMed Receives Another High Score on 2010 Spring Patient Satisfaction Survey

According to the American Medical Group Association’s (AMGA) patient satisfaction survey conducted in mid 2010, Pacific Medical Centers (PacMed) received an excellent overall score.

The survey indicates that 78 percent of patients polled ranked their overall visit as “excellent” – the highest rating on the five point scale – consistent with the results in spring 2009. The results also highlight that PacMed continues to deliver a personalized approach to patient care.

PacMed is especially proud of all the physicians, nurses and ancillary service providers who have helped build a robust patient service program to identify and address patient needs and ensure they are receiving the personal care and attention they deserve.

In addition, the survey found the following:

  • 76 percent of patients in the sample reported their experience as “excellent” based on the amount of time they spent with the person they saw; compared to 74 percent last spring.
  • 78 percent believed their physician did an outstanding job of explaining to them their medical conditions and treatment options, compared to 77 percent last spring.
  • 87 percent reported that their physician or healthcare professional had excellent personal manners; compared to 86 percent last spring.

Each fall PacMed participates in a patient satisfaction survey conducted by the American Medical Group Association’s (AMGA). Committed to delivering excellent patient service, PacMed surveys its patients in the spring with the same set of questions. The results are used as a mid-year check in to gauge how well PacMed is delivering on its patient service.

The survey polled 4,338 patients receiving services across PacMed’s network of clinics and service providers over a four week period between April and May of 2010.