MyChart Upgrade

We Are Upgrading!

We are upgrading our Epic electronic medical record system, which includes MyChart. The new system will go live on November 3, 2017.

What does this mean for patients?
Some individuals may need to recreate their MyChart account as a result of this upgrade. Patients affected will be notified.

In addition, this upgraded version of Epic uses Social Security numbers (SSNs) as a patient identifier. We understand the sensitivity around sharing your SSN and wish to be respectful of your concerns. We are working with Epic to identify alternate identifiers for a future update.

When you check in for an appointment, you may be asked to provide your Social Security number. You do not have to do this, but we recommend it.

Will I notice any changes?
Our upgraded version of Epic uses Social Security numbers (SSNs) as a patient identifier. We understand the sensitivity around sharing your SSN and wish to be respectful of your concerns. We are working with Epic to identify alternate identifiers for a future update.

When you check in for an appointment, you may be asked to provide your Social Security number. You do not have to do this, but we recommend it.

Will MyChart change?
Social Security numbers (SSNs) also will play a role in accessing MyChart, the online patient portal of Epic:

  • New patient? Your SSN will be requested when you register for your first appointment. Your SSN is required to give you access to MyChart.
  • Already a patient? If you already use MyChart, your access will stay the same—unless your account needs to be recreated. In that case, you will need to provide your SSN. Also, if you forget your password or user name, you will need to provide your SSN to regain access.

Thank you for your patience as we get up to speed on the new technology.