MyChart Upgrade & New Billing Statements

Our new Epic system is up and running! Please read below for updates.


Access to MyChart Has Changed

When we upgraded our system, we moved to a new version of MyChart. Find the new MyChart here. The previous version of MyChart will go away on May 1. If you have not already done so, we encourage all users to move to our new MyChart.

What does this mean for patients?

  • Your medical records and MyChart account have been moved to the new Epic system.
  • You can log in to MyChart with your current user ID and password here: New MyChart.
  • Your medical records before November 3, 2017, are in our previous version of MyChart. You can log in to it here: MyChart before 11/3/17.
  • The previous version of MyChart will go away on May 1, 2018. If you have questions or need help with MyChart, please call the MyChart helpdesk at 206.320.4278 (or 877.240.4474 if long distance).

New MyChart user? Old login not working?

If you are new to MyChart or have used the previous version of MyChart in the past but have lost your password or username, you must create a new account.

  1. Check in with the front-desk staff at the clinic where your primary care provider is.
  2. Provide a new user name, new password, your date of birth and your full Social Security number.*
  3. Our staff will provide you with a new activation code to access the MyChart system. Go to the new MyChart and click the blue “New user? Sign up now” button on the right side of the page.
  4. Next, enter the activation code you received from our staff, the last 4 digits of your Social Security number and your date of birth. This will create your account in the new system.

*Please note that PacMed does not store Social Security numbers (SSNs) in our current system. SSNs are used only as a patient identifier.

Forget your new MyChart password or username?

Just go to the new MyChart online! Click the Forgot Username or Forgot Password link below the green SIGN IN button.

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New Billing Statement Design

We have a new design for patients’ billing statements. This is part of our upgraded Epic system, and we hope you are finding the new statements easy to use!

When you first receive a bill in the new design, you’ll also get a guide to key features in the billing statement.

  • Charges processed by Epic before November 3, 2017, are in the old design
  • Charges processed on or after November 3 are in the new design.

Billing questions? Give us a call: 206.621.4392

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Proxy Access to MyChart

Proxy access means access to another person’s medical information. Proxy access may be requested by:

  • Parents or legal guardians of children under the age of 13
  • Adult children of adults
  • Legal guardians of adults

If you are an adult (18 years and older), you may request another person to be a proxy for your medical records.

The identity of the person requesting proxy access must be confirmed by a Health Information Management (HIM) Specialist prior to activating a proxy account.

Proxy Access to Adult Patients

We are pleased to offer caregivers, legal guardians or specifically authorized adults online access to the medical record of another adult whose medical care they help manage.

For adult patients, the Adult Proxy Access Form (below) must be completed, signed and accompanied by photo identification for both the patient and the person designated as proxy. The proxy must provide proof of guardianship or medical power of attorney. If the adult patient is unable to sign legal documents and does not have either a legal guardian or active medical power of attorney, proxy access cannot be assigned.

Adult Proxy Access Form (PDF)

Proxy Access to Child Patients

We are also pleased to offer parents or legal guardians online access to the medical record of a child under the age of 13.

For pediatric patients, the Child Proxy Access Form (below) must be completed, signed and accompanied by photo identification. If the proxy requestor is not the birth or adoptive parent of the child, legal paperwork proving he/she is the legally recognized caregiver for the child is required.

In accordance with Washington State regulations, proxy access may not be granted for children 13–17 years old.

Child Proxy Access Form (PDF)

Please contact your child’s physician’s clinic for more information.

If you have questions or need assistance with our proxy forms, please contact the PacMed Health Information Management (HIM) department at 206.621.4150 (Monday–Friday, 8 a.m. to 4 p.m. Pacific time).

Send completed forms to:

Pacific Medical Centers
Attn: Health Information Management (HIM) Department
1200 12th Ave South
Seattle, WA 98144

Or fax to: 206.621.4039

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