Pacific Medical Centers | PacMed | Pac Med | Primary & Specialty Care Clinics

Sponsorships and Partners

Below is a list of the organizations and community groups we have sponsored or partnered with over the years.

  • Aegis Living
  • Alexander Hamilton Friends Association
  • ALS Association
  • Amara
  • American Cancer Society
  • American Diabetes Association
  • American Heart Association
  • Americas Credit Union
  • Baseball Beyond Borders
  • Beacon Hill Art Walk About
  • Blood Works Northwest
  • Bothell Boosters
  • Boy Scout Troop #535 – Bothell
  • Boy Scouts of America
  • Cascade Bicycle Club
  • Cascade Blood Bank
  • CAST for Kids
  • Coast Guard – USCG
  • Community for Youth
  • Compass Housing
  • Dress for Success
  • Duwamish Rowing Club
  • EB Research Partnership
  • Economic Alliance of Snohomish County
  • Education Across Borders
  • Epilepsy Foundation
  • FareStart
  • Fauntleroy Children’s Center
  • Federal Way Chamber of Commerce
  • Federal Way Kiwanis
  • Fillipino American Community of Saint Anthony Parish
  • Food Lifeline
  • Franklin High School PTSA
  • Fund for Women & Girls
  • Fusion
  • Gilda’s Club
  • Girls on the Run
  • Goodwill Industries
  • Greater Bothell Chamber of Commerce
  • Greater Kirkland Chamber of Commerce
  • Greater Renton Chamber of Commerce
  • Greater Seattle Business Association
  • GROW Northwest
  • Handford Challenge
  • Hydrocephalus Association
  • International Rescue Committee
  • Kenya Education Fund
  • King County Police
  • Lake Washington United Methodist Church
  • Lakewood Chamber of Commerce
  • Lynnwood Chamber of Commerce
  • Mercy Ministries
  • Mill Creek Mayhem Fastpitch
  • Mill Creek Senior Center
  • Mill Creek YMCA
  • Mountains to Sound Greenway
  • Neighborhood House
  • NEST (North East Seattle Together)
  • Nikkei Concerns
  • Northgate Community Center
  • NWA, Sustainability Seattle
  • Olympic View Elementary School
  • Orting Junior Cardinals Football League
  • Pacific Hospital Preservation and Development Authority
  • Pacific Science Center
  • Parent Trust for Washington Children
  • Prescription Drug Association
  • Project Access Northwest
  • Puget Sound Business Journal
  • Puyallup Cal Ripkin Little League
  • Puyallup Parks & Recreation
  • Puyallup Young Life
  • Puyallup/Sumner Chamber of Commerce
  • Raise for Rowyn
  • Recover Café
  • Saint Anthony School Health Event
  • Saint Stephen
  • Seattle Derby Brats
  • Seattle Mariners
  • Seattle Metro Chamber
  • Seattle Nisei Veterans Committee Foundation
  • Sierra Sisters
  • Snohomish County Emergency Cold Weather Shelter
  • Susan G. Komen 3-Day Event
  • Tacoma Epilepsy Walk
  • Teen Feed
  • Three Dolloar Bill Cinema
  • Verdant Health Commission
  • Volunteer Chore Services
  • Washington Business Week
  • Washington Rush Fastpitch
  • Washington State Coalition Against Domestic Violence
  • Water Access Now
  • West Seattle #18 Rainbow Girls
  • Women’s Funding Alliance
  • World Concern
  • Year Up
  • YWCA

We have also partnered with more than 200 businesses through our Living Well Alliance to offer workplace health screenings, health fairs and educational seminars.

Clinic, Lab & Pharmacy Hours

Select the link below to view the hours you are looking for:

Clinic Hours

Lab Hours

Pharmacy Hours

For X-Ray hours, please visit our Inland Pacific Imaging page

After-Hours Medical Advice

Clinic Hours

Beacon Hill Canyon Park
Monday-Thursday: 7:30am to 5:30pm Monday-Thursday: 7:30am to 5:30pm
Friday: 7:30am to 5:00pm Friday: 7:30am to 5:00pm
Saturday: 9:00am to 4:00pm

Federal Way First Hill
Monday-Thursday: 7:30am to 5:30pm Monday-Friday: 7:30am to 5:00pm
Friday: 7:30am to 5:00pm

Lynnwood Northgate
Monday-Thursday: 8:00am to 5:30pm Monday-Thursday: 7:30am to 5:30pm
Friday: 8:00am to 5:00pm Friday: 7:30am to 5:00pm

Puyallup Renton
Monday-Thursday: 7:30am to 5:30pm Monday-Thursday: 7:30am to 5:30pm
Friday: 7:30am to 5:00pm Friday: 7:30am to 5:00pm
Saturday: 9:00am to 4:00pm

Totem Lake
Monday-Thursday: 7:30am to 5:30pm
Friday: 7:30am to 5:00pm

Lab Hours

Beacon Hill - 206.621.4377 Canyon Park - 425.412.6341
Monday-Friday: 7:30am to 5:30pm Monday-Thursday: 7:30am to 5:30pm
Friday: 7:30am to 5:00pm
Saturday: 9:00am to 4:00pm

Federal Way - 253.214.1932 First Hill - 206.505.1283
Monday-Friday: 8:15am to 5:15pm Monday-Friday: 8:00am to 5:00pm

Lynnwood - 425.744.7172 Northgate - 206.517.6667
Monday-Friday: 8:00am to 5:00pm Monday-Thursday: 7:30am to 5:30pm
(closed 12:15pm to 1:15pm for lunch) Friday: 7:30am to 5:00pm

Puyallup - 253.435.3441 Renton - 425.430.2817
Monday-Friday: 8:15am to 5:15pm Monday-Thursday: 7:30am to 5:30pm
Friday: 7:30am to 5:00pm
Saturday: 9:00am to 4:00pm

Totem Lake - 425.814.5006
Monday-Thursday: 7:30am to 5:30pm
Friday: 7:30am to 5:00pm

Pharmacy Hours

Beacon Hill - 206.621.4109 Canyon Park - 425.412.6335
Monday-Friday: 8:30am to 5:00pm Monday-Friday: 8:30am to 5:00pm
Saturday-Sunday: closed Saturday-Sunday: closed

Northgate - 206.517.6635 Renton - 425.227.3122
Monday-Friday: 8:30am to 5:00pm Monday-Friday: 8:30am to 5:00pm
Saturday-Sunday: closed Saturday-Sunday: closed

Totem Lake - 425.814.5003
Monday-Friday: 8:30am to 5:00pm
Saturday-Sunday: closed

Primary and Specialty Services

We offer a full range of primary and specialty care services. Your primary physician and any speciality providers work together so that no detail of your health is overlooked, and you can feel confident in your care. Learn more.

After-Hours Medical Advice

We are here for you: We have a provider on-call who can give you medical advice after hours. Just call your clinic and press 1 (or simply stay on the line).

Our telephone receptionist will gather essential information from you and then will page the on-call provider.

Please Note
  • If you are having a medical emergency, call 9-1-1. Do not call the clinic.
  • We can provide advice over the phone, but we cannot evaluate you as we would in the office. Therefore, we might ask you to go to an emergency room or urgent care center for medical testing and treatment.
  • We offer weekend appointments for checkups, urgent needs and other services at some of our clinics.

Please note that we are unable to provide refills for controlled substances at night or on weekends.

Nondiscrimination and Accessibility Rights

Pacific Medical Centers, PacMed, and their Affiliates' (collectively “PacMed”) comply with applicable civil rights laws and do not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. PacMed does not exclude people or treat them differently because of race, color, national origin, age, disability, gender or sexual identity/orientation. PacMed:

(1)  Provides free aids and services to people with disabilities to communicate effectively with us, such as: (a) Qualified sign language interpreters; and (b) Written information in other formats (large print, audio, accessible electronic formats, other formats).

(2)  Provides free language services to people whose primary language is not English, such as: (a) Qualified interpreters; and (b) Information written in other languages.

If you need any of the above services, please contact Pacific Medical Centers at 1.888.4PACMED. If you need Telecommunications Relay Services, please call 1-800-833-6384 or 7-1-1.

If you believe that PacMed has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, gender or sexual identity/orientation, you can file a grievance with PacMed by contacting the Civil Rights Coordinator listed below:

Service Location Civil Rights Coordinator
Pacific Medical
Civil Rights Coordinator
1200 12th Ave S, Q6/7, Seattle, WA 98144
Tel: 844-469-1775; Interpreter Line: 1-888-311-9127
Email: .(JavaScript must be enabled to view this email address)

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the above-noted Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW. 
Room 509F, HHH Building
Washington, DC, 20201

1-800-368-1019 or 800-537-7697 (TDD).

Complaint forms are available at

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 888-311-9127 (TTY: 711).

 注意:如果您使用繁體中文, 您可以免費獲得語言援助服務. 請致電 888-311-9127 (TTY: 711).

Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 888-311-9127 (TTY: 711).

Tagalog: PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 888-311-9127 (TTY: 711).

Korean: 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 888-311-9127 (TTY: 711) 번으로 전화해 주십시오.

Russian: ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 888-311-9127 (телетайп: 711).

Armenian: ՈՒՇԱԴՐՈՒԹՅՈՒՆ՝ Եթե խոսում եք հայերեն, ապա ձեզ անվճար կարող են տրամադրվել լեզվական աջակցության ծառայություններ: Զանգահարեք 888-311-9127 (TTY (711)՝


ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 8883119127
(TTY: 711) :رقم هاتف الصم والبكم

Persian (Farsi):

توجه: اگر به زبان فارسی گفتگو می کنید، تسهیلات زبانی بصورت رایگان برای شما فراهم می باشد. با
.تماس بگیرید (TTY: 711) 888-311-9127

Japanese: 注意事項:日本語を話される場合、無料の言語支援をご利用いただけます 888-311-9127 (TTY:711)まで、お電話にてご連絡ください.

Punjabi: ਧਿਆਨ ਦਿਓ: ਜੇ ਤੁਸੀਂ ਪੰਜਾਬੀ ਬੋਲਦੇ ਹੋ, ਤਾਂ ਭਾਸ਼ਾ ਵਿੱਚ ਸਹਾਇਤਾ ਸੇਵਾ ਤੁਹਾਡੇ ਲਈ ਮੁਫਤ ਉਪਲਬਧ ਹੈ। 888-311-9127 (TTY: 711) 'ਤੇ ਕਾਲ ਕਰੋ।

Mon-Khmer, Cambodian: ប្រយ័ត្ន៖ បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។ ចូរ ទូរស័ព្ទ 888-311-9127 (TTY: 711)។

Hindi: ध्यान दें: यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 888-311-9127 (TTY: 711) पर कॉल करें।

Hmong: LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj. Hu rau 888-311-9127 (TTY: 711).

Thai: เรียน: ถ้าคณพดภาษาไทยคณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 888-311-9127 (TTY: 711)

German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 888-311-9127 (TTY: 711).


 888-311-9127 (TTY: 711) خبردار: اگر آپ اردو بولتے ہیں، تو آپ کو زبان کی مدد کی خدمات مفت میں دستیاب ہیں ۔ کال کریں .

УВАГА! Якщо ви розмовляєте українською мовою, ви можете звернутися до безкоштовної служби мовної підтримки. Телефонуйте за номером 888-311-9127 (телетайп: 711).

French: ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 888-311-9127 (ATS: 711).

Laotian: ໂປດຊາບ: ຖ້ າວ່ າ ທ່ ານເວ້ າພາສາ ລາວ, ການບິລການຊ່ ວຍເຫຼ ອດ້ ານພາສາ, ໂດຍ່ບເສັ ຽຄ່ າ, ແມ່ ນມພ້ ອມໃຫ້ ທ່ ານ. ໂທຣ 888-311-9127 (TTY: 711).

Gujarati: સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 888-311-9127 (TTY: 711).

Cushite (Oromo): XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama. Bilbilaa 888-311-9127 (TTY: 711).

Amharic: ማስታወሻ: የሚናገሩት ቋንቋ ኣማርኛ ከሆነ የትርጉም እርዳታ ድርጅቶች፣ በነጻ ሊያግዝዎት ተዘጋጀተዋል፡ ወደ ሚከተለው ቁጥር ይደውሉ 888-311-9127 (መስማት ለተሳናቸው: 711).

Romanian: ATENȚIE: Dacă vorbiți limba română, vă stau la dispoziție servicii de asistență lingvistică, gratuit. Sunați la 888-311-9127 (TTY: 711).

Samoan: MO LOU SILAFIA: Afai e te tautala Gagana fa\'a Sāmoa, o loo iai auaunaga fesoasoan, e fai fua e leai se totogi, mo oe, Telefoni mai: 888-311-9127 (TTY:711)

Nu saritaem ti Ilocano, ti serbisyo para ti baddang ti lengguahe nga awanan bayadna, ket sidadaan para kenyam. Awagan ti 888-311-9127 (TTY: 711).

Italian: ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 888-311-9127 (TTY: 711).

UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 888-311-9127 (TTY: 711).

MERK: Hvis du snakker norsk, er gratis språkassistansetjenester tilgjengelige for deg. Ring 888-311-9127 (TTY: 711).

Pennsylvanian (Dutch):
Schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch Schprooch. Ruf selli Nummer uff: Call 888-311-9127 (TTY: 711).

1 For purposes of this notice, “Affiliates” is defined as any entity that is wholly owned or controlled by Providence Health & Services or Western HealthConnect, including but not limited to Swedish Health Services, Swedish Edmonds, Kadlec Regional Medical Center, PacMed Clinics, Inland Northwest Health Services, Providence Medical Group, Swedish Medical Group, Facey Medical Group, Providence Medical Institute, and all subsidiaries, facilities, and locations operated by those entities.

Patient Rights and Responsibilities

We are pleased that you have selected Pacific Medical Centers (PacMed) to provide your health care. Our goal is to provide safe and effective care that meets your health-care objectives. In order to achieve this, we must work together.

PacMed affirms the rights of its patients to obtain health care delivered with consideration and respect for the individual, and to participate in decisions involving their care. PacMed also affirms the responsibilities of its patients to communicate adequately with PacMed staff regarding their health status, questions or concerns, and to meet their obligations to PacMed as specified in the section, “Patient Responsibilities.”

Patient Rights

PacMed patients have the right to:

Considerate, respectful medical care and services that are responsive to their needs.

PacMed patients have the right to considerate, respectful care at all times and under all circumstances, with recognition of their personal dignity, regardless of race, creed, sex, sexual preference, national origin, or physical or visual impairment.

PacMed patients can expect that staff will make every effort to respond to their requests for services, providing evaluation, services and/or referrals depending on the nature and urgency of their case.

Privacy and confidentiality of their medical record.

PacMed patients have the right, within the law, to privacy and confidentiality when receiving care, and thus, may expect that:

  • Individuals not directly involved in their care will not be present during examinations or interviews without the patient’s permission.
  • Any discussion or consultation involving their care will be conducted discreetly.
  • Their medical record will be read only by individuals directly involved in their treatment (or the monitoring of its quality), and by other individuals at the patient’s written authorization or that of the patient’s legal representative.
  • All communication and other records pertaining to their care, including the source of payment for treatment, will be treated as confidential.
  • Appropriate personal clothing and religious or other symbolic items may be worn, as long as they do not interfere with diagnostic procedures or treatment.
  • They will be interviewed and examined in surroundings designed to provide reasonable privacy. Patients may request a person of their own sex to be present during a physical examination, treatment or procedure performed by a health professional of the opposite sex. Patients need not remain disrobed any longer than required for accomplishing the medical purpose for disrobement.

Choose his or her own health care provider and have personal access to that provider.

PacMed patients will be encouraged to choose their primary care provider and to work with that provider as a partner in keeping themselves healthy.

Patients will be told the identity and professional status of those providing their health care and who is primarily responsible for their care. PacMed patients should have personal access to their provider to the extent possible.

Patients also have the right to know how certain medical training programs (e.g., medical residency programs) may affect their care and whether PacMed can provide the specific care needed if the patient does not wish health care professionals in training be involved in their care.

All information about their care.

PacMed patients have the right to all information contained in their medical record and to complete and current information about their care in understandable terms. This includes information about their condition, the outlook for their recovery (to the extent known) and recommended treatment.

Full disclosure of information is not always practical in an emergency situation, and in unusual cases, a physician may determine that full disclosure would cause harm; in this situation, a responsible family member or guardian will be informed, if possible.

Information about PacMed, its controlling authorities, its licensing and its relationships with other health care providers and organizations.

Obtain a second opinion with respect to their diagnosis and treatment.

PacMed patients have the right to obtain second opinions about their diagnosis and/or treatment from other health care professionals, recognizing that they may personally be responsible for the expense of these consultations.

Use of a language interpreter, if necessary.

PacMed patients who do not speak or understand English have the right to access an interpreter.

Participate in and consent to all decisions involving their medical care, including formulating advance directives.

PacMed patients have the right to participate in decisions involving their health care. PacMed providers will give a clear, concise explanation of the patient’s condition and of proposed treatment procedures, anticipated results, risk of mortality or serious side effects, significant alternatives to the proposed treatment and problems related to recuperation. Except in unusual circumstances, patients should not be subjected to any procedure without their consent or that of their legal representative. If a patient is unable to participate in such decisions, discussion will be held with family members or others responsible for the patient’s care.

Adult PacMed patients have the right to receive assistance in formulating advance directives (living will, durable powers of attorney or similar documents), which give direction about future medical care or designate another person (or persons) to make medical decisions if the patient should lose decision-making capacity. Patients have the right to involve their physicians in formulating advance directives and the right to know any circumstances in which advance directives cannot be implemented. (See Patient Self-Determination Policy, MEDSRVCS-9.)

Refusal of treatment.

PacMed patients may refuse treatment to the extent permitted by law. Patients can expect to be informed of the probable consequences of their decision if they refuse, and they may be asked to sign a release. Patients should be informed of other possible sources of care.

If a patient’s refusal of treatment prevents the provision of appropriate care in accordance with professional standards, the relationship between the patient and PacMed may be subject to termination.

Information regarding their transfer to another facility for treatment.

PacMed patients may not be transferred to another facility unless they have received a complete explanation of the need for the transfer and unless the transfer is acceptable to the other facility.

Patients have the right to be given clear and understandable instructions for receiving their care at home.

Information regarding the charges for services received.

Regardless of the source of payment for their care, PacMed patients have the right to request and receive an explanation of the charges for services rendered to them by PacMed.

Patients may request counseling from PacMed staff on obtaining financial assistance for services rendered.

Communicate with the appropriate PacMed staff in order to resolve a question or concern about PacMed or their care.

Refuse participation in research projects or procedures.

PacMed patients have the right to information on any special medical studies or research projects that may involve their health care and may always refuse to participate in such activity.

Access to the facility regardless of physical or visual impairment.

PacMed patients who are physically or visually impaired have the right to access all PacMed facilities and to receive assistance when needed to insure access. PacMed patients will be informed of any policies, which they are expected to follow, regarding: parking, smoking, valuables, visitors, noise, billing, etc.

Patient Responsibilities

PacMed patients must assume the responsibilities below in order to ensure that they receive the best possible care and service at PacMed.

Provision of information

PacMed patients should provide, to the best of their knowledge, accurate and complete information about present complaints, past illnesses, hospitalization, medications and other matters relating to their health. Patients are responsible for reporting unexpected changes in their condition to their provider.

Patients should make every effort to clarify whether they understand their medical treatment and what is expected of them, and to ask questions and state concerns.

Compliance with instructions

PacMed patients are responsible for following the recommended treatment plan. If unable to do so, they should consult their provider so that the problem can be resolved.


PacMed patients are responsible for keeping their appointments and for notifying PacMed at least 24 hours in advance when they will be unable to keep an appointment. Patients may be dismissed for repeated no shows.

Refusal of treatment

PacMed patients are responsible for the consequences if they refuse treatment or if they do not follow their provider’s instructions.

Financial charges

PacMed patients are responsible for meeting the financial obligations of their care as promptly as possible in accordance with their signed Financial Agreement and any payment arrangements made with PacMed. PacMed patients should seek financial counseling, if needed, to meet their payment obligations.

PacMed rules and regulations

PacMed patients are responsible for following PacMed rules and regulations affecting patient care and conduct.

Respect and consideration for other patients and staff

Patients at PacMed are responsible for being considerate and respectful of the rights and property of other patients and PacMed personnel.

For questions or comments, please contact our corporate office at 206-621-4466. Our hours of operation are 9:00am to 5:00pm Monday through Friday.

Our Culture

PacMed Promise

Simply the right care.

Our Mission

To advocate, educate and provide extraordinary care.

Our Vision

To partner with individuals and communities to achieve their best health. Our success will be demonstrated by:

  • Patients choosing PacMed as a leading source for all their primary and chronic care, and high-quality specialty services.
  • Clinicians choosing PacMed because the practice supports high-quality, innovative health care and superior outcomes in a caring, respectful manner.
  • Employees choosing PacMed because it is a dynamic organization that offers opportunity for personal and professional growth within a culture of respect, teamwork and achievement.
  • Sound financial performance that provides resources to invest in the growth of the practice and strategic opportunities.
  • Outstanding corporate citizenship and the support of our community.
  • Ever-increasing contributions to the health care of the diverse and under served people in our community.

Our Values

  • Integrity in our delivery of reliable, professional and responsible health care every time.
  • Compassion for those we serve and for each other.
  • Stewardship of our human, environmental, financial and community resources.
  • Respect for our patients and team members.

Medicare and You: Take the next step.

It's Time to Think About Your Medicare Options

Have questions about Medicare Coverage? PacMed can help!

PacMed accepts traditional Medicare (Parts A & B), Medicare Part D prescription drug coverage, Medigap/Supplemental plans, and some Medicare Advantage plans (Part C).

Each year, members of any of these plans can change to a different plan during Medicare Open Enrollment, from October 15–December 7.


Medicare Plans Accepted at PacMed

PacMed accepts a variety of Medicare insurance plans, including original Medicare, Medicare Supplemental and Medicare Advantage plans.

Original Medicare (Parts A & B)

PacMed accepts original Medicare. Medicare-eligible services provided in PacMed clincs will be covered by Medicare Part B (outpatient coverage).

For a list of Medicare plans we are contracted with in King, Snohomish and Pierce Counties, see our Medicare Plans:

Medicare Advantage Plans (Part C):

PacMed accepts many Medicare Advantage plans.

For a list of Medicare Advantage plans we are contracted with in King, Snohomish and Pierce Counties, see our Medicare Plans.

Medicare Supplemental (“Medigap”) plans

PacMed accepts all Medicare Supplemental (“Medigap”) plans.

These pay secondary to Medicare and are automatically accepted for beneficiaries who also carry traditional Medicare.

Medicare Prescription Drug (Part D) coverage

PacMed accepts Medicare Part D through the Maxor pharmacies located in PacMed clinics.

Use the resources below to learn more and decide on the right set of Medicare Plans for you.

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Free Resources: Information Sessions and Hotline

PacMed partners with Connexion Insurance Solutions to provide free guidance and answers for navigating the Medicare options.

Free Virtual Info Sessions – Group or Individual

Periodically, we offer free virtual Medicare Basics 101 information sessions. These one-hour virtual sessions are for people new to Medicare or who want to better understand Medicare. The sessions are for informational purposes only; no plan- specific benefits or details will be shared.

You can also schedule time 1-on-1 to meet with a licensed insurance agent virtually to discuss your needs, for free.

Free Medicare 101 group sessions for Open Enrollment 2021:

  • Thursday March 4, 10:00 AM
  • Thursday, May 6, 10:00 AM
  • Thursday, July 1, 10:00 AM
  • Thursday, September 2, 10:00 AM

RSVP or schedule personal time with an agent:


These sessions are presented jointly with our family of organizations, including Swedish and Providence Saint Joseph Health.

Free Hotlines

If you would like customized help, discussing specific plans or your personal situation, a call to a hotline might be right for you. Luckily, there are free hotlines that offer unbiased advice:

Connexion Hotline: 877.315.3279
Connexion will ask some questions about your situation and connect you with an insurance producer licensed to discuss all the Medicare options available in our state.

SHIBA Helpline: 800.562.6900
This free helpline is staffed by volunteers trained by the state as Statewide Health Insurance Benefits Advisors (SHIBA). Because of high call volumes, they usually take your contact information and get back to you in a few days.

In addition to these resources, there are other ways to learn about or enroll in Medicare coverage, including:

  • Contacting Medicare Advantage or Supplemental plans directly
  • Contacting any licensed insurance agent of your choice
  • Visiting the insurance commissioner website to learn more:
  • Going directly to Medicare via 1.800.MEDICARE or

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Get Oriented: Understand Your Options

We understand how complex and confusing Medicare can be. In addition to the free sessions and hotlines above, the basic information and FAQ below can help you start to get oriented.

Stay with Original Medicare or choose ONE option

As a Medicare beneficiary, you can stay with Original Medicare (A+B), or choose either a Medicare Advantage plan or a Medigap (Supplemental) plan.

These options are designed differently, and each has its pros and cons. You cannot have Medicare Advantage and Medigap at the same time. You can only pick one:

Even within these basic options there are choices. There are over a dozen regulated Medigap (supplemental) plan types, and many custom Medicare Advantage plans designed by different insurers. It’s good to study the details of whatever plan you are considering to know what’s covered.

To read the fine print between Medicare Advantage and Medigap options, see this chart from the insurance commissioner.

For prescription drug coverage, you may also choose add Medicare Part D to some of these plans; others have prescription drug coverage included.

If you need help sorting through these options, you can attend an info session or call one of the free hotlines available or read our Frequently Asked Questions (FAQ) below.

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Frequently Asked Questions

Download and search our full Medicare FAQ

What is Medicare?

Medicare Advantage Plans are offered by private insurance companies. Medicare Advantage plans offer the same rights and protections and, at a minimum, the same benefits as original Medicare offers. Often they include prescription drug coverage in their benefits package.

What age does Medicare start?

The most common way that participants get Medicare coverage is when they turn 65. The initial enrollment period for Medicare typically begins three months prior to the month when you turn 65, and it continues for three months after that birthday.

Medicare can begin at any age if you are diagnosed with End Stage Renal Disease or if you have been receiving Social Security Disability Income for 24 months.

Does Medicare cover dependents?

There is no family coverage under Medicare. If you have dependents that had been covered by your previous employer’s coverage, they may continue coverage under COBRA if you switch to Medicare.

When will I get my Medicare card?

If you’re automatically enrolled in Medicare (if you have paid into social security for 10 years), you should receive your Medicare card in the mail 3 months before your 65th birthday or your 25th month of getting disability benefits. Your Medicare card shows that you have Medicare health insurance. It shows whether you have Part A (Hospital Insurance), Part B (Medical Insurance) or both, and it shows the date your coverage starts.

How does Medicare work?

Medicare has four parts, Parts A, B, C and D and one additional type of plan called Medicare Supplement (Medigap):


  • Part A: Sometimes referred to as hospital insurance, Part A helps pay for overnight hospital stays including your room, tests, and doctor fees. For most people (i.e. if you have paid into social security for 10 years), when they turn 65, they are enrolled into Part A automatically and there is no cost. All the other Medicare Parts have costs.
  • Part B: Helps pay for outpatient care such as doctor visits, tests, and screenings. Parts A and B together are often referred to as Original Medicare.


  • Part C: An alternative to Original Medicare that is also known as Medicare Advantage. Part C is administered by private insurance companies and can include other benefits not included in Medicare Part B like vision, dental, hearing, prescription drug coverage. Please note that even if you choose a Medicare Advantage Plan, Part B premiums still apply.
  • Part D: Optional Prescription Drug coverage that can be added to Parts A or B or may be included in a Medicare Advantage Plan.
  • Medicare Supplement (Medigap): Optional additional coverage that “closes the gap” to cover some of the costs not covered in Parts A or B.

Keep in mind, original Medicare does not pay for 100% of the services that come with your Part A and B benefits. You may have to pay a deductible, co-pay or co-insurance for some covered benefits, as well as for services not covered. That is why some people chose an option to add to or replace original Medicare.

Remember also that beneficiaries can chose either Part C or Medigap, but not both.

What Medicare Plan is best?

Consumers should seek Medicare plans that are a fit for their individual unique circumstances. That can include, but is not limited to, an individual’s location, budget, health, prescriptions, and doctors. A consultation with a licensed Medicare insurance specialist is recommended so that they can help tailor a recommendation for you based on your specific needs.

What is Medicare Advantage?

Medicare has four parts: Part A, B, C and D and one additional type of plan called Medicare Supplement (Medigap). Part C, also known as Medicare Advantage plans, are provided through private insurance companies, but contracted with and approved by Medicare. They are required to offer at least all of the same benefits provided by original Medicare Parts A & B. Medicare Advantage plans pay at the same or higher rate as Medicare for services covered under original Medicare, and can provide additional coverage for prescription drugs, dental vision, hearing and gym memberships. It is important to note that not all Medicare Advantage plans offer the same benefits and not all are available in every state and county. There is competition between the carrier’s plans that are offered and consequently you can seek plans to meet your unique needs.

To learn more about Medicare Advantage, visit the Medicare Advantage page of the Washington Insurance Commissioner or learn more from Connexion.

Why Choose a Medicare Advantage Plan?

There are a variety of benefits to enrolling in Medicare Advantage. For example, Medicare Advantage plans often:

  • Offer additional services, such as prescription drug coverage, vision, dental, hearing, memberships to health and wellness programs, and other benefits not provided by traditional Medicare
  • Focus on wellness and improved health outcomes
  • Have defined annual out-of-pocket limits for medical care
  • In all cases, eliminate the need for Medicare supplemental (or Medigap) plans, which typically cover “gaps” in original Medicare, such as co-payments and deductibles

Medicare Advantage plans are an alternative to original Medicare coverage. They include all the benefits of original Medicare with additional benefits.

Who Can Join a Medicare Advantage Plan?

If you are enrolled in original Medicare, you can join a Medicare Advantage plan offered in your service area, even if you have a pre-existing condition, except for end-stage renal disease (ESRD). If you are turning 65, you have a seven-month window to join, starting three months before your birth month.

When Can I Join or Change My Medicare Advantage Plan?

Medicare Advantage plans are governed by the same enrollment regulations as original Medicare. In most cases, people join a plan during open enrollment in the fall and are enrolled in a plan for the calendar year. If you are turning 65, you have a seven-month window that starts three months before your birth month.

How does Medigap/Medicare Supplemental insurance work?

Medicare has four parts: Part A, B, C and D and one additional type of plan called Medicare Supplement (Medigap). Medicare Supplement Plans, also called Medigap Plans, are designed to help pay the remaining coinsurance for hospital and medical costs not covered by original Medicare (Parts A and B) and are sold by private insurance companies. Generally, you have to be enrolled in Medicare Parts A and B to buy a Medigap plan and continue to pay your Part B Premium. Medigap plans are designed and regulated according to definitions set by Medicare for various “plans.”

There are 10 Medigap plans in every state (except for Massachusetts, Minnesota, and Wisconsin), denoted with a letter A, B, C, D, F, G, K, L, M and N. The benefits of each Medigap plan type are standardized across the country although prices may vary across different insurers.

To learn more, visit the Medigap page of the Washington Insurance Commissioner.

What are Medigap plans A/B/D/G etc.—and how much do they cost?

There are 10 Medigap plans in every state (except for Massachusetts, Minnesota, and Wisconsin), denoted with a letter A, B, C, D, F, G, K, L, M and N. Each plan offers a different set of supplemental coverages,and carries a different cost.

While the supplemental coverage of each Medigap plan is standardized across the country, the premium prices and insurers offering each plan in your area may change year to year. To see the most current Medigap offerings in Washintgon State, visit this page from the Washington State Insurance Commissioner.

Generally, you must be enrolled in Medicare Parts A and B to buy a Medigap plan and continue to pay your Part B premium.

What and when is Medicare Open Enrollment?

The Annual Enrollment Period (AEP) for Medicare, also known as Open Enrollment, is between October 15 and December 7th. During AEP you can make changes to your coverage such as:

  • Switch from one Medicare Advantage plan to another
  • Switch from Original Medicare to Medicare Advantage or vice versa

What are the different Medicare Enrollment periods?

Whether you are already enrolled in a plan or first starting to look at your options, it is important to know the different Medicare enrollment periods and what actions you can take during each period. Enrollment periods include:

  1. Initial Enrollment Period (IEP) – the seven-month window beginning three months before through three months after your 65th birthday. If you intend to use Medicare, it is best to sign up during your IEP. If you enroll later, you may have a lifetime penalty added to your monthly Part B premium, and it goes up the longer you wait to sign up.
  2. Annual Enrollment Period (AEP) – runs from October 15 to December 7. Also known as Open Enrollment, this is your annual window to switch or make changes to your existing plan for the upcoming year.
  3. General Enrollment Period (GEP) – runs from January 1 to March 31. This period is primarily for those who missed their initial enrollment period. If you enroll during GEP, your coverage will start July 1. People signing up during GEP may pay a penalty for Part B premiums for not signing up during their Initial Enrollment Period.
  4. Special Enrollment Period (SEP) – occurs when certain qualifying events happen in your life. For instance, one may be when you move to a new service area. Or within the first 12 months of your first enrollment in a Medicare Advantage plan, you have a one-time opportunity to change back to a Medigap policy.

Curious to learn more? Download and search our full Medicare FAQ

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MyChart Electronic Medical Records


MyChart can save you time at the doctor’s office or on the phone, by letting you manage your health records, scheduling, and even conversations with your provider at your convenience from your computer or mobile device.

Here are a few of the great things you can do from MyChart:

  • View your health record
  • Schedule appointments New
    • Save your FAVORITE appointments (type and provider) to skip steps when you schedule your next primary care visit.
    • Choose from a calendar of available appointments, sorted by day, in DIRECT SCHEDULING.
  • Request prescription renewals
  • Message your healthcare team
  • View and print your test results
  • View scans and documents: See most diagnostic images and other documents that have been scanned into your medical record. New
  • Communicate your way. Choose what types of messages you want to receive from us—and how often. New
  • Control your personal information. View and edit personal details and update your contact information—saving you valuable time when you phone or check in. New
  • Pay bills in MyChart. View and resolve balances in the same place you manage your other medical information.* New
  • Get help with advance care planning. Make a plan for medical decisions to ensure you get the care you want, even if your family or doctor must make decisions for you. New
  • Keep everything in one place. When you receive care at PacMed, Swedish or any other Providence site, details from that visit will be now noted in your single MyChart record. New
  • Link your other health records. From the MyChart mobile app, use the HAPPY TOGETHER section to link available medical records from other health systems, all in one place. New

*A small number of patients, who carry balances from services provided before November 3, 2017, will need to continue logging onto the legacy system if they wish to access and pay off those older balances online OR please call 206.621.4392 or 1.888.774.9040

How do I get to the new MyChart?

You can access the new MyChart in two ways – either through a web browser, or through the MyChart App.

Use a Web Browser

From your mobile phone or computer, use a browser like Chrome, Safari, or Internet Explorer, and copy or type in this link:

You’ll see the logo above, telling you you’re at the right place.

Note: This is a new website from the old MyChart. We recommend you bookmark this new site.

Use the App

New MyChart Users
To install the app on your mobile phone or tablet, download the MyChart App from either the App Store or Google Play. Search for “MyChart” and download the app (from your device, you can click the logos below):

App Store Google Play
Apple App Logo Google App Logo

Existing Users / Once you have the app:
Open the app. When you’re still logged out, look for the “My Organizations” button and search for PacMed to add us:

Apple phone/tablet
  • Log out
  • Tap "My Organizations" button in upper left corner
  • Tap "+ Add Organization"
  • Search for and select “PacMed”
Android phone/tablet
  • Log out
  • Tap the dropdown menu (three vertical dots) in the upper right corner
  • Tap "My Organizations"
  • Tap "Add Organization" button
  • Search for and select “PacMed”

Click on the PacMed logo to add us to the app and access your account:

If you need to access the old MyChart (now known as “MyChart - Swedish Historical”) for any reason, please click here.

How do I login?

Existing Users

If you’re an existing MyChart user with us, most likely you can log in as usual at the new MyChart. Try using the same username and password that you used in the old MyChart.

  • However, if someone has already claimed your username in the new system before you, you will have to create a new account.
  • If there is a problem, or to get help, you can call the MyChart Helpdesk at 206.320.4278 for assistance.

New MyChart Users

If you’re new to MyChart, you can now sign up easily online:

  • Just click “Sign Up Now.” Online sign-up involves providing a few answers to questions only you will know, drawn from your credit history. Your credit will not be affected by this process. Just click “Sign Up Now”
  • If you prefer not to answer those questions online, you can also request an access code at the front desk of any PacMed clinic, or by calling the MyChart helpdesk at 206.320.4278.

Is it safe?

MyChart comes with several security features to help keep your health information secure. Plus, you can do a few additional things to stay even more secure.

MyChart Security Features:

  • Forced encrypted connection
  • 15-minute timeout after no activity
  • Required username and password.

Also, we recommend these settings, which protect all the information on your phone:

  • Configure a screen lock using a pattern, PIN or password
  • Configure an inactivity lock of “immediately” or of three minutes or less
  • Enable local encryption.

These few settings will help protect your information if your phone is lost or stolen.

Our History

Pacific Medical Centers has an amazing history! Built in 1933, the historic Beacon Hill Tower was the first U.S. Public Health Service (PHS) Hospital in the Seattle area. Over the years, as the demands in healthcare changed, the U.S. PHS Hospital metamorphosed and eventually became a public development authority (PDA) in 1981. The PDA was a new type of organization that was part private and part public. Also in 1981, the physicians created the state's first physician-governed group practice calling it Pacific Health Associates of Seattle, or PHASE.

In the mid 1980's Pacific Medical Centers began to expand its primary care role and purchased several outpatient clinics in the Seattle area. Also, at this time the PDA and PHASE funded a health maintenance organization (HMO) called Pacific Health. The Pacific Health plan started enrolling patients in March of 1985.

Again, in 1987 Pacific Medical Centers changed when it closed its hospital doors to focus on its managed care plan and to contract with other major health plans in the region. In 1995 Pacific Medical Centers sold Pacific Health, its HMO product, to concentrate on developing a strong network of outpatient clinics throughout the region.

Today, Pacific Medical Centers is a multi-specialty medical group with 9 clinics in the Puget Sound area. The Pacific Medical Centers network is one of the largest throughout the Puget Sound and offers patients more than 175 providers for primary and specialty care. Pacific Medical Centers staff look forward to providing excellent care to the clinically and culturally diverse population they serve.

Our Culture

Pacific Medical Centers has a unique and special culture. Pacific Medical Centers' culture focuses around its mission of delivering quality health care to a diverse patient population and working as a partner to improve the quality of our community. Employees fulfill this mission by creating a strong patient and service-focused team environment.

Privacy Policy

Pacific Medical Centers is committed to protecting the private health information of our patients. Below is a brief summary of how we handle your health information. You can also download our full notice of privacy practices document for additional details.

How we may use and disclose your health information

We use health information about you for treatment, to get paid for treatment, for administrative purposes, and to evaluate the quality of care that you receive. For example, your health information may be shared with other providers to whom you are referred. Information may be shared by paper, mail, electronic mail, fax, or other methods. We may use or disclose your health information without your authorization for several reasons. But beyond those situations, we will ask for your written authorization before using or disclosing your health information. If you sign an authorization to disclose information, you can later revoke it to stop any future uses and disclosures.

Your rights

In most cases, you have the right to look at or get a copy of your health information that we use to make decisions about you. If you request copies, we may charge you a cost-based fee. You also have the right to request a list of certain types of disclosures of your information that we have made. If you believe your health information is incorrect or information is missing, you have the right to request that we correct the existing information or add the missing information.

Our legal duty

We are required by law to protect the privacy of your health information, provide this notice about our privacy practices, follow the privacy practices that are described in this notice, and seek your acknowledgment of receipt of this notice. We may change our privacy policies at any time. Before we make significant change in our policies, we will change our notice and post the new notice. You can also request a copy of our notice at any time. For more information about our privacy policies, contact the Privacy Office as listed below.

In addition to this summary above, you can also download our full notice of privacy practices document for additional details. Adobe Acrobat Reader is necessary to view the PDF file below, and is available here for download.

Notice of Privacy Practices

Privacy complaints

If you are concerned that we have violated your privacy rights, our privacy policies, or if you disagree with a decision we made about access to your health information, you may contact the Office listed below. You may also send a written complaint to the U.S. Department of Health and Human Services. The office listed below can provide you with the appropriate address upon request.

If you have any questions or complaints, please contact the Privacy Office at 206-621-4678, or write: Privacy Office, Quarters 10, Pacific Medical Centers, 1200 12th Avenue South, Seattle, WA 98144.

About Us

At Pacific Medical Centers, we’re dedicated to helping you stay healthy. With 9 locations, more than 175 providers offering the highest level of care, and advantages like same day appointments, you’ll find the kind of care you’re looking for. We also accept most major health insurance plans.

Specializing in Quality Medical Care

What can you expect when you come to Pacific Medical Centers? Our 9 convenient locations are staffed by a comprehensive network of more than 175 primary and specialty care professionals who are committed to providing the highest-quality medical care and to developing a compassionate, long-term relationship with you. Our clinics offer state-of-the-art technology, including on-site X-ray at most locations so you can get results fast. There is ample on-site parking, and most of our clinics feature in-house pharmacies to save you time when you're under the weather.

The Doctor Will See You Now

At Pacific Medical Centers, you'll discover a patient-focused philosophy that puts your needs first. Like offering you same-day primary care appointments when they are available. Respecting the fact that you have better things to do than sit in a waiting room. Taking the time to listen and respond to your concerns. And offering you a vast array of specialties, all in one healthcare system, and often right down the hall.

We're Here for You No Matter What

Pacific Medical Centers accepts most major healthcare plans. We are partnered with many of the area's finest medical facilities, including Swedish Medical Center, Seattle Children's Hospital, Evergreen Medical Center, University of Washington Medical Center, Providence Everett Medical Center and Valley Medical Center. So should you need hospitalization, we'll be there to see you through. It's just one more way we're making quality medical care easier and more convenient for you.

Pacific Medical Centers is a registered 501(c)(3) non-profit organization.

PacMed is a trademark of Pacific Medical Centers.

Community Benefit and Outreach

Providing health care for our communities is about more than healing the sick and preventing illness. It is also about creating a better and healthier life for the people we serve. One important way we do this is through community benefit investments and outreach that go beyond the walls of care settings to touch lives in the places where relief, comfort and care are needed. Through programs, health education, public events and more, we give back to our communities.

PacMed’s Promise to You

Simply the right care.

PacMed’s Mission

To advocate, educate and provide extraordinary care.

PacMed’s Vision

To partner with individuals and communities to achieve their best health.

Investing in Our Communities

In staying true to our mission, we have always found ways to provide care for those who are medically underserved or unable to pay for healthcare services. PacMed serves this population in many ways:

  • We are a cofounding member of Project Access Northwest. This initiative encourages local specialty physicians to provide care at no cost to low-income, uninsured individuals.
  • Our physicians and staff frequently volunteer their time to work with underprivileged and homeless youth, providing health checkups and other needed services.
  • We host free men’s, women’s and LGBT health education seminars each year to educate our patients and the public on common health issues.

PacMed is proud of its track record in providing for those in need. Since 2008, we have given more than $48 million in charity care and services for underserved populations.

Community Service

PacMed works to ensure we are consistently participating in or providing beneficial community services.

  • Since 2008, we have given more than 275 grants and $76,000 to our communities. These grants support local charitable efforts.
  • Our Living Well Alliance™ team partners with local businesses to provide free health risk assessments and seminars on health topics.
  • Our clinics host blood drives each year and help to recruit new blood donors.
  • Our employees participate in the Teen Feed program, which offers hot meals and clothing to support homeless youth.
  • PacMed hosts two monthly diabetes support groups for our patients.
  • PacMed sponsors Year Up events for urban young adults and mentors interns in our IT department to help them prepare for a professional career.
  • PacMed supports groups such as the Women’s Funding Alliance and Amara through employee donations and event sponsorships.
  • We helped fund Pacific Science Center’s Professor Wellbody’s Academy of Health & Wellness exhibit on how personal choices can positively affect health and well-being.
  • In addition to supporting local festivals and sports teams in the communities we serve, our Renton, Beacon Hill, Northgate and Canyon Park employees support their communities through Reach Out and Read. This national, nonprofit program promotes early childhood literacy by giving books to children during well-child exams.

We will continue to support our communities and explore additional opportunities to partner in the health and success of those we serve.

View the entire list of our sponsorships and partners.

Awards & Recognition

PacMed is an award-winning, non-profit organization. Read about some of our more recent awards and recognitions below.

View a full list of our awards and recognitions on our News page.


Helpful Links

Our first priority is you! Read what our patients have to say or, if you’re interested, read about our history and our culture .

Quality Innovations

"I’m excited to direct PacMed’s continuous focus on quality. Our improvement mindset, set of clear goals and forward-thinking approach, all contribute to our success. Every day we work to provide an excellent experience for our patients."

- Dr. Christopher Smith MD, FACP, Director of PacMed’s Quality Initiative

"Our mission is to continuously improve the quality and experience of care of patients at PacMed. We strive to provide guidance and identify areas in need of education in order to give our clinics the tools needed for success."

- Hyacinth Barlow, Manager of Quality Improvement

"The quality committee analyzes data and reports to help develop and continuously improve patient care guidelines. By continually monitoring and evaluating quality management priorities we are able to assist our clinics to provide patients with top-notch care."

- Christopher Ashton, Manager of Population Health and Patient Safety

What Quality Care Means to Us

When you trust your well-being to a health care provider, how do you know you’re getting the highest quality of care? At PacMed, when we talk about "quality care," it means something quite specific to us and to the patients we serve.

Constant, Never-Ending Improvement

For more than 30 years, PacMed has delivered quality care to patients–it’s in our DNA. Everything we do is grounded in a commitment to be better today than we were yesterday. We are always on the lookout for ways to take quality to the next level. Read on for proof and metrics of our performance at PacMed.

From all of us at PacMed, we look forward to delivering the quality care you deserve!

Recognized Innovator in Health Care Delivery

PacMed received the Silver Award in 2016 for outstanding achievement in health care delivery from Seattle Business magazine. The award recognizes our dedication to delivering innovative, high-quality, patient-focused care while also reducing costs for patients. Learn more.

Designated Health Champion

In 2015, the American Diabetes Association designated PacMed as its first corporate Health Champion, part of the ADA Wellness Lives Here Initiative. We inspire and encourage well-being within our organization—like nutritious eating, healthy weight loss and physical activity. Learn more.

35 Top Docs

For 12 years running, our providers have been voted Top Doctors by their peers, as surveyed by Seattle Met and Seattle magazines. In 2018, 35 PacMed providers made the Top Doc list. Meet our Top Docs.

High-Performing Medical Group

Since 2008, PacMed has been recognized for the consistent quality of our health care delivery by Washington Health Alliance in its annual Community Checkup Report. For full results, see WA Community Checkup.

PacMed strives to be a high performing group through monthly quality care meetings with administrative, primary and specialty care representatives from across the organization to set standards and determine strategies for meeting quality goals.

Highly Rated on Premera Quality Scorecard

Health insurers have a stake in accurately rating health care providers—they want lower costs, quality care and happy patients. The 2010 Premera Blue Cross Quality Scorecard measured our quality against national guidelines, best practices and a commitment to continuous improvement. PacMed scored above the network average in all areas—including asthma, heart disease, diabetes care, cholesterol, high blood pressure, ear infections, mammograms, Pap tests, preferred drug list performance, use of generic drugs and well-child visits.

Our Own Quality Controls

We have developed our own internal scorecard that tracks each of our clinics against 14 quality measures. Our scorecard helps ensure that patients get the care they need. It also helps us follow up with patients who need continuous screening such as for glucose, mammograms, cholesterol and heart disease.

We are focused on optimal management of diabetes, hypertension, heart disease and cancer screening. These internal measures are compared to national benchmarks (National Committee for Quality Assurance). PacMed’s performance on these measures is at or above the 75th percentile on 9 out of ten, and at or above the 90th percentile for 7 out of ten. We are proud of this achievement and the collective success of our employees’ efforts to accomplish this.

Collaborative Primary and Specialty Care

We believe that the best teamwork results in the best care. PacMed works along the lines of the Mayo Clinic, a health care provider often touted as a model for delivering very high quality care at an affordable cost. As at Mayo, PacMed primary care physicians and specialists work together so care is more comprehensive and less fragmented.

Going Beyond the Walls of the Doctor’s Office

PacMed is working on the big picture, too—striving to change the way health care is organized, paid for and delivered in order to help our communities live healthier lives. Critical to this is a strong relationship between patient and primary care provider. We also are finding ways to extend our care beyond the walls of the exam room.

A True Patient-Centered Medical Home

PacMed is recognized by the National Committee for Quality Assurance as a Patient-Centered Medical Home. Excellent health care is built on a foundation of comprehensive primary care. Our patient-focused approach means our patients can count on excellent access to care, regular diagnostic screenings, smooth coordination of their care and a continuous relationship with their primary care provider. Learn more.

Our care is all about you. Please let us know how we can serve you by calling 1.888.4PACMED (1.888.472.2633) Monday–Friday, 7:30 am–5:00 pm. Or use our convenient, online appointment tool to schedule a visit!

Meet Our Doctors - Provider Videos

PacMed is pleased to have videos of many of our providers so you can "meet" our doctors! We look forward to adding additional videos in the coming months.

My Story: Patient Testimonials

Ron is a patient of Dr. Ling Zhou at Pacific Medical Centers' Otolaryngology department: Retired teacher Ron has struggled with his breathing his entire adult life. Now 87, he has visited countless doctors over the years, but all he left with were antibiotics and temporary relief. His breathing issues affected his ability to keep active, and he was growing concerned about all the antibiotics. He wanted to find another approach. Read how Dr. Zhou was able to help Ron!

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Peter Hawley is a patient of Dr. Shalini Nair at Pacific Medical Centers' Renton clinic: Peter has been coming to PacMed since 1996, and always has a positive experience! Watch the video below to learn more about Peter's relationship with Dr. Nair

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Jeremy Black is a patient of Dr. Matthew Bressie at Pacific Medical Centers' Northgate clinic: "I have been going here since 2012. When I was diagnosed with diabetes I was scared at first, but that's when I realized I need to start taking care of relationship with Dr. Bressie has been outstanding and wonderful, he is very supportive"

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Kristine Haydon and Dr. Erin Edwards, PacMed Renton clinic: "I have been a patient of Dr. Erin Edwards for sixteen years now. I value our relationship so much, that when she moved down to the Renton PacMed clinic I followed her despite the fact that it is significantly further from my home…I feel that we are true partners in my health care."

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Robert Nicholson and Dr. Matthew Bressie, PacMed Northgate clinic: "I am a nearly 85-year-old minister, 35-year veteran, and soccer referee that has lived in this neighborhood for 30 years. I have an exceptionally gifted primary care physician who in sensitive to signals and signs that I reflect, and is quick to pick up and refer me to places I need to be."

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Karen Gold and Dr. Shalini Nair, PacMed Renton clinic: "Being with PacMed clinics makes my medical needs very convenient. I never have a problem getting an appointment to see any doctor for any specialty…I have to be able to tackle my personal health at any time as quickly as possible, and that is what PacMed helps me to do!"

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Charles Carlson and Dr. Kai Hansen, PacMed Totem Lake clinic: "I’ve been coming here between 20 and 25 years….I could if I choose, go to a clinic closer to my home."

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Jan Dadole, Dr. Elisabeth Ware, and Alexandra Lilly, Clinical RN, PacMed Northgate clinic: "The diabetic program helps me a lot in terms of controlling sugar. When I get the call and they ask me about my blood sugar, I feel that someone really cares about me and that's very important....Care and monitoring is a really good thing for me as a diabetic. Good health means long life and more time with my kids!"

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Fred Hering and Dr. Kai Hansen, PacMed Totem Lake clinic: "I am committed to PacMed because of all the specialists…What I look for in a doctor patient relationship is a doctor who is compassionate, Dr. Kai Hansen if very compassionate.."

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Megan Maki and Dr. Julia Becke, PacMed First Hill clinic: “They respect you and they want to take care of you as a whole person. I like this place, and how they have taken care of me.”

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Mike Paradise and Dr. Brian Kim, PacMed Puyallup clinic: “I’ve been coming to the PacMed experience for 22 years now….Dr. Kim is very convincing to me, that he took my best interests to heart….the consistency that I found when I kept coming back, made all the difference in the world.”

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Gail Wedig and Dr. Sonja Maddox, PacMed Renton clinic: “The value of “medical home” means long term coverage, both emotionally and to know that everything is in one place…having that piece of mind knowing that your health care needs are fully addressed, helps you live a healthier life.”

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Our Report to the Community

Pacific Medical Centers, best known by the distinctive Beacon Hill tower that has been part of Seattle’s skyline since 1933, has gone through many changes since its early days as a U.S. Public Health Service hospital. Regardless of how we have been structured through the years – public health hospital, public development authority or, now, as a private, nonprofit organization – Pacific Medical Centers’ physicians and staff have remained committed to serving people from all walks of life.

Today PacMed is the largest freestanding, nonprofit group practice in the Puget Sound area. We partner with all major health insurance plans to offer care throughout our community. For those who are insured through their employers; for military retirees and their dependents who are members of the Uniformed Services Family Health Plan; and for those in our community who are underinsured, we provide a place where health care fits the needs of the patient. This care model continues to help us grow our practice with strength through diversity.

You can read or download our report to the community here.

NCQA Provider Recognition - Heart and Stroke

We are pleased to announce that the National Committee for Quality Assurance (NCQA) and the American Heart Association have recognized Pacific Medical Centers physicians for providing outstanding care to our patients with cardiovascular disease or who have had a stroke.

NCQA seal

These physicians are in the Heart/Stroke Recognition Program and are part of an elite group of physicians who are publicly recognized for their skill in providing the highest-level cardiovascular care.

The Heart/Stroke Recognition Program, jointly developed by the NCQA and the American Heart Association, was launched in 2003. This voluntary program is designed to recognized physicians who use evidence-based measures and provide excellent care to persons with cardiovascular disease or who have had a stroke.

The following physicians at Pacific Medical Centers were recognized for providing excellent care:

First Hill:

NCQA Provider Recognition - Diabetes


We are pleased to announce that the National Committee for Quality Assurance (NCQA) has recognized Pacific Medical Centers for consistently providing a high level of diabetes care for our patients. To achieve this, PacMed submitted patient data to be audited against established criteria in 10 categories, such as HbA1c cholesterol and blood pressure control. While a passing score is 75 out of 100 points, PacMed scored a near-perfect 95 points.

The American Diabetes Association and NCQA have also recognized over 30 individual physicians at Pacific Medical Centers for providing excellent diabetes care. These physicians are in the Diabetes Physician Recognition Program (DPRP) and are a part of an elite group of physicians that is publicly recognized for their skill in providing the highest-level diabetes care.

The DPRP was developed to help physicians use evidence-based measures and provide excellent care to patients with diabetes. Recognized physicians take the steps needed to ensure high-quality care by identifying patients already receiving the care according to the standards and by going the extra mile to identify patients who would benefit from aliitional interventions.

The following physicians at Pacific Medical Centers were recognized for providing excellent care:

Beacon Hill:

Canyon Park

First Hill:





Totem Lake:

Mission and Values

PacMed Promise

Simply the right care.

Our Mission

To advocate, educate and provide extraordinary care.

Our Vision

To partner with individuals and communities to achieve their best health. Our success will be demonstrated by:

  • Patients choosing PacMed as a leading source for all their primary and chronic care, and high-quality specialty services.
  • Clinicians choosing PacMed because the practice supports high-quality, innovative health care and superior outcomes in a caring, respectful manner.
  • Employees choosing PacMed because it is a dynamic organization that offers opportunity for personal and professional growth within a culture of respect, teamwork and achievement.
  • Sound financial performance that provides resources to invest in the growth of the practice and strategic opportunities.
  • Outstanding corporate citizenship and the support of our community.
  • Ever-increasing contributions to the health care of the diverse and underserved people in our community.

Our Values

  • Integrity in our delivery of reliable, professional and responsible health care every time.
  • Compassion for those we serve and for each other.
  • Stewardship of our human, environmental, financial and community resources.
  • Respect for our patients and team members.

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