Your best options for care, 24/7

With our hospitals operating at full capacity, and a health care worker shortage, we can all do our part to ease the burden on the emergency department.

Is it an emergency?

See the bottom of this chart for the symptoms that require an immediate trip to the Emergency Department (ED). Otherwise, do these first:

Not urgent Send your doctor a message in MyChart. You should hear back in 24-72 hours.
Urgent, during open hours Call your clinic and ask to speak to the nurse.

They can review your symptoms and recommend a home care plan for you.  They can also reach out to your PCP if your symptoms are more concerning.

You might also try the Nurse Triage Line on the back of some insurance cards

Urgent, after hours Call our main line, 1.888.472.2633.

  • Our on-call provider can help you figure out the next steps.
  •  They can review your symptoms and recommend a home care plan, urgent care clinic or ED.
More urgent, after hours On evenings, holidays or Sundays—or if our on-call provider recommends:

Urgent, Saturdays We have Saturday Clinic in Canyon Park and Federal Way for urgent needs.

If it’s not an emergency (see the list below), call us for a Saturday visit: 1.888.472.2633

Emergency Department Go directly to the closest ED if you are experiencing:

  • Chest pain
  • Paralysis
  • Speech changes
  • Vision loss
  • Seizure
  • Severe trauma
  • Poisoning
  • Severe allergic reaction with shortness of breath

— if or you are unsure of the seriousness of your condition.

Our health care system works best when you seek the right care for your symptoms. It can also save you money, too.

Primary care physicians (PCPs) are the physicians that you should see regularly and include pediatricians, internal medicine, and family medicine physicians, ARNPs, and PAs.  PCPs can diagnose and treat most common medical conditions whether acute or chronic. They learn the most about you, your preferences, and your needs. If you require a specialist, they will get you to the right one. PacMed PCP and specialists work closely together to provide you with the right care at the right time. You can reach out to your PCP through MyChart any time of day or night and expect to hear back in 24-72 hours. (Don’t have a MyChart account?)

At PacMed, if you have more urgent concerns during our open hours, you can call us. Each clinic has a team of nurses and/or medical assistants who help with triaging patient needs. If needed, we can make time to see you that day either in person or a video visit. Find your clinic phone number.

If you’re in need of after-hours medical care, we encourage our patients to call first for support. We always have a physician on call after hours, who can access your medical records, and advise you on next steps. To reach our doctor on call, call us at 1.888.472.2633 (1.888.4.PACMED).

We also have a Saturday Clinic at our Canyon Park and Federal Way clinics.  These clinics are dedicated to acute care visits.

Even when traveling, you can use MyChart, call your PCP’s office during the day or call us after hours to determine if you need to visit an urgent care. They may be able to handle your issue over the phone—or let you know if you can wait until you are back from your travels.

You must go to an emergency room for life-saving care that needs immediate attention. Visit an emergency room if you are experiencing chest pain, paralysis, speech changes. vision loss, seizure, severe trauma, poisoning, and severe allergic reaction. For most cases, patients should consult their PCP.

When in doubt, seek the highest level of care possible. If you are unsure of the seriousness of your condition, do not delay, go to the ED.

If you know it is not an emergency and you have time to schedule an appointment, call your PCP and get seen at your home clinic.

Thank you for helping us meet your needs, and the needs of all patients, by simply seeking the right care.



* Providence may accept different insurance options than PacMed. Check they accept your insurance plan before using this option, to avoid surprise charges.

** Express Cares and Urgent Cares will also have their own insurance options and billing policies. Check with them in advance to avoid surprise charges.