Help and FAQ

Got questions? Looking for a particular form or document, or preparing for an upcoming visit? We’re here to help.

FAQs (Frequently Asked Questions)

Do I need a COVID-19 vaccine booster?

Please visit our COVID-19 page.

Where do I go if I have an emergency?

Please call 911 or your local emergency number.

How do I confirm my appointment?

Please call us at 1-888-4PACMED.

What should I bring with to my appointment?

Please visit our Preparing for Your Visit page.

How do I request a copy of my medical records?

Please visit our Medical Records page.

What’s the best way to get my prescription refilled?

Please contact your pharmacy first and they can contact the doctor for you and help take care of any needed paperwork.

How do I find a primary care physician?

Please visit our Physician Search page.

What insurance do you accept?

Please visit our Insurance Accepted page.

Do you need insurance coverage?

If you need help finding insurance coverage for yourself or loved ones, please visit Washington Healthplanfinder.

Who do I call with billing and payment or financial questions?

Please call (206) 621-4392

How do I send a message to my doctor?

If you need to get a message to your doctor you can use your MyChart account. If you do not have an account, please call 1-888-4PACMED. Please note that in order to protect your privacy and security, we currently do not accept email messages from patients.

I'm confused about the new billing statement - can you help?

Yes, please visit our Sample Statement page.

Can I pay my bill online?

Yes, please visit our Online Bill Pay page.

Where can I find my physician's office or specialty center?

Please visit our Center Locations page for directions and hours.

One of my family members doesn't speak English, do any of your physicians speak other languages?

Yes, Pacific Medical Center offers many options for patients with language barriers; please visit our Physician Search page where you can search by the additional language(s) spoken. (All doctors speak English.) We can also provide interpreters for many languages; please request an interpreter when you call for your appointment.

I’m a USFHP member and I have a question. Who should I contact?

Please call our Member Services team 206-621-4090

What type of services do you offer?

Please visit our What We Do page for more information on all of our specialties.

How can I apply for a position with PacMed?

Please visit our Work With Us page for more information on available jobs.

Will my medical information be private?

Yes. We are committed to protecting the private health information of our patients. For a brief summary of how we handle your health information, please visit our Privacy Policy page.

I am an external provider group/facility, how do I refer a patient to PacMed?

Please fax in your request and all applicable chart notes to our centralized referral team at 206-505-1445.

I have a question about MyChart. Where do I find answers?

Please look for your answer on our MyChart page or the separate FAQ for MyChart.


Pacific Medical Centers is closed on these days for holidays in 2024:

  • Memorial Day – Monday, May 27, 2024
  • Independence Day – Thursday, July 4, 2024
  • Labor Day – Monday, September 2, 2024
  • Thanksgiving – Thursday November 28, 2024
  • Day after Thanksgiving – Friday, November 29, 2024
  • Christmas – Wednesday, December 25, 2024
  • New Year’s Eve & New Year’s Day – Tuesday, December 31, 2024 and Wednesday, January 1, 2025

If you can’t find your answer here please Contact Us.