Help and FAQ

Got questions? Looking for a particular form or document, or preparing for an upcoming visit? We’re here to help.

FAQs (Frequently Asked Questions)

Q: Is the COVID-19 vaccine available?
A: The initial supply of the vaccine is very limited. At this time, the Centers for Disease Control is directing the first doses to certain high-risk health care personnel, as well as residents and patients in long-term care facilities. We will update our website as additional doses become available for more people.

Q: Where do I go if I have an emergency?
A: Please call 911 or your local emergency number.

Q: How do I confirm my appointment?
A: Please call us at 1-888-4PACMED.

Q: What should I bring with to my appointment?
A: Please visit our Preparing for Your Visit page.

Q: How do I request a copy of my medical records?
A: Please visit our Medical Records page.

Q: What’s the best way to get my prescription refilled?
A: Please contact your pharmacy first and they can contact the doctor for you and help take care of any needed paperwork.

Q: How do I find a primary care physician?
A: Please visit our Physician Search page.

Q: What insurance do you accept?
A: Please visit our Insurance Accepted page.

Q: Do you need insurance coverage?
A: If you need help finding insurance coverage for yourself or loved ones, please visit Washington Healthplanfinder.

Q: Who do I call with billing and payment or financial questions?
A: Please call (206) 621-4392

Q: How do I send a message to my doctor?
A: If you need to get a message to your doctor you can use your MyChart account. If you do not have an account, please call 1-888-4PACMED. Please note that in order to protect your privacy and security, we currently do not accept email messages from patients.

Q: I'm confused about the new billing statement - can you help?
A: Yes, please visit our Sample Statement page.

Q: Can I pay my bill online?
A: Yes, please visit our Online Bill Pay page.

Q: Where can I find my physician's office or specialty center?
A: Please visit our Center Locations page for directions and hours.

Q: One of my family members doesn't speak English, do any of your physicians speak other languages?
A: Yes, Pacific Medical Center offers many options for patients with language barriers; please visit our Physician Search page where you can search by the additional language(s) spoken. (All doctors speak English.) We can also provide interpreters for many languages; please request an interpreter when you call for your appointment.

Q: I’m a USFHP member and I have a question. Who should I contact?
A: Please call our Member Services team 206-621-4090.

Q: What type of services do you offer?
A: Please visit our What We Do page for more information on all of our specialties.

Q: How can I apply for a position with PacMed?
A: Please visit our Work With Us page for more information on available jobs.

Q: Will my medical information be private?
A: Yes. We are committed to protecting the private health information of our patients. For a brief summary of how we handle your health information, please visit our Privacy Policy page.

Q: Are you (or someone you know) a victim of a crime?
A: We have resources that can help.

Q: I am an external provider group/facility, how do I refer a patient to PacMed?
A: Please fax in your request and all applicable chart notes to our centralized referral team at 206-505-1445.

Q: I have a question about MyChart. Where do I find answers?
A: Please look for your answer on our MyChart page or the separate FAQ for MyChart.


Pacific Medical Centers is closed on these days for holidays in 2021:

  • New Year’s Day - Friday, January 1, 2021
  • Memorial Day - Monday, May 31, 2021
  • Independence Day - Monday, July 5, 2021
  • Labor Day - Monday, September 76, 2021
  • Thanksgiving Day - Thursday, November 25, 2021
  • Day after Thanksgiving - Friday, November 26, 2021
  • Christmas Day - Friday, December 24, 2021

If you can't find your answer here please Contact Us.